PRODUCTION AGENT L1

Production Agent
Roles and Responsibilities

Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly

Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Maintain broad knowledge of client products and/or services

Offer additional products and/or services as needed

Prepare complete and accurate work including appropriately notating accounts as required

Track, document and retrieve information in call tracking database

Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)

Participate in activities designed to improve customer satisfaction and business performance

Mandatory Skills

Worked in service Industry Experience of 6 months and above desirable

Experience in call centre will be an advantage

Healthcare experience will be an added advantage

Account Preference Knowledge of basic computer operations

Willingness to rotate shifts, as needed

Courteous with strong customer service orientation

Dependable with attention to detail

Good listening and speaking skills

Willingness to learn Good sales skills

Qualifications

at least 2 years in College - at least with6 mos CCE

Graduate Degree - accepting no CCE so long as good communication skills

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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