Account Manager

Own all internal and external communications related to customer requirements and expectations
Manage, meet and exceed all customer expectations
Create a great working relationship with Hatteras clients through world-class service
Explore and provide solutions prior to escalating issues to the sales team
Support the sales team and work as an extension of their team within Hatteras

CORE PROCESS ACCOUNTABILITY

It is required that all Core Processes are executed with accuracy, completeness and consideration of the next person or department in line to receive the information.

Prototype request and delivery to client

Schedule request & delivery to client

Preflight request and confirmation of spec accuracy

Job ticket request and complete shipping requirements

Materials requests for supplied Items from outside sources

VDP, Mailing and Drop requests and delivery of client required information

ASN submission to Hatteras warehouse

Complete all customer and Hatteras required processes

SUPPORTING TASKS & RESPONSIBILITIES

Provide consultation to clients on best practices utilizing internal SME's knowledge for best results as it relates to each opportunity

Keep sales informed of all-important opportunities and any issues that require their attention

Maintain accurate customer contact information in Navigator/EPMS

Serve as the liaison for all client visits and press oks

Confirm accuracy of all information related to customer requirements as it relates to jobs entering and exiting Hatteras

Manage and facilitate all job requirements

Communicate all customer expectations to the team - escalate all HOT jobs and issues to appropriate team members

Facilitate all internal and external Hatteras required approvals

Facilitate and communicate all proof changes back into production and prep

Communicate all change orders and additional costs to client

Fulfill all customer required reports / forms

Medical, Dental, Vision, 401K with company match, and other voluntary benefits offered

EQUAL OPPORTUNITY EMPLOYER STATEMENT
We are an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. We are committed to creating an inclusive environment where everyone feels respected and empowered to contribute their best work.

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