Account Executive

Overview
The Account Executive will support the Sales & Operations teams by growing and managing new customer sales within an assigned area. This position will pursue sales leads, visit customer sites within an assigned area, and execute sales that will then transition to an account manager for ongoing maintenance and service.

Summary/objective
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Essential functions

Responsible for flying to or driving to various customer locations within the assigned geographic area

Reach out to prospective locations through in-person visits, phone calls, and other communciation methods to conduct a consultative sales process, secure new business at a high conversion rate, and ensure long-term customer satisfaction and retention.

Communicates the value proposition of Repairify technology and services to potential customers

Demonstrate a comprehensive understanding of the customer’s operations to facilitate their success using Repairify technology and services

Determine product solutions based upon technical knowledge and previous customer interactions

Develops customer relationships from the User level to the manager and Owner of automotive repairers

Develop relationships with target customers, learn their potential business needs, and determine the services or products that the customer is most likely to purchase

Build customer rapport by probing, listening and offering solutions that resolve customer issues

Develop and implement a customer contact plan to achieve sales quota

Communicate and report customer business issues internally within Repairify to educate and inform management

Collaborate with other Repairify teams to identify workflow improvements and sales opportunities

Meet monthly, quarter and annual sales goals and quotas.

Gain a thorough understanding of the business model and serve as a liaison between the customers and the organization.

Work with Operations Managers to provide stellar customer service to customers

Generate new revenue by targeting prospect accounts to sell new products and services

Document and report all activities in customer relationship management system, salesforce.com.

Demonstrate the ability to remain resilient and professional

Identify customer needs and concerns, set clear expectations, and provide guidance to help customer realize success in using Repairify technology and services

Other Duties:

Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications:

Bachelor’s degree in a related field or equivalent combination of education, experience and training that provides the required knowledge and skills

Minimum 3 years of sales experience

Entrepreneurial spirit with motivation to be the best in a Team environment

Demonstrated proficiency in verbal and written communications, listening and negotiation skills

Must be able to exercise judgment within defined procedures to determine appropriate action

Preferred Qualifications:

Solid organizational and follow up skills

Track record for exceeding goals within established timelines

Strong problem solving and conflict management skills

Supervisory responsibilities
This role has no supervisory responsibilities.

Work environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers.

Physical demands
This job operates primarily in a professional office environment with frequent visits to various automotive repair shop environments that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. This position is responsible for driving their own personal vehicle to various locations with their assigned geographic area. Physical requirements also include occasional lifting/carrying of 5 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Required to have visual acuity to operate motor vehicles.

Travel required
This position may require up to 50% travel. May include air or vehicle travel outside the local area and overnight.

Work authorization/security clearance requirements
N/A

Affirmative Action/EEO statement
The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The company will also consider qualified applicants with criminal history in a manner compliant with federal, state and local laws.

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