Account Manager

The Account Manager will serve as the owner for an assigned group of clients with responsibility for retention and growth. You will focus on the accurate and timely delivery across a variety of product lines (print, promo and apparel products) and mediums (online portal orders and offline project orders), ensuring success for both the client and Symphonix Solutions.

Job Responsibilities
Communication

Organize and manage regular client meetings to ensure open lines of communication.

Regular project communication with clients to build trust, confidence, and manage expectations.

Organization of client feedback.

Addressing issues and optimizing performance.

Pitching fresh and innovative ideas to clients.

Penetrate new business through in-person meetings and online presentations with clients.

Honor the Sun-Down rule (acknowledge client outreach before end of day).

Management & Coordination

Regularly anticipate (uncover and determine) client needs.

Developing budgets and timelines for clients.

Encouraging Symphonix team members and vendors to perform to the best of their ability (matrix management).

Source vendor and supplier options (quality, price, service) and educate clients on options. Coordination of vendors and suppliers to ensure timely delivery and execution.

Completing projects to a specific schedule and within agreed‑upon budgets.

Management of all clients’ activities (portal management, special projects, campaigns, etc.).

Service

Consistently provide positive client customer service. Maintain industry‑leading client satisfaction ratings.

Help maintain inventory and accounting records. Accountable for any discrepancies in the accounts of the clients. Work with warehouse personnel to investigate and resolve inventory and customer order issues.

Generate accurate reports and status notifications.

Abilities

Service Heart and Mindset (Responsive - Whatever it Takes Mindset)

Ability to Manage Multiple Accounts/Projects Simultaneously

Ability to Work Under Pressure and Deliver Accurate Results

Ability to Identify and Solve Problems Quickly

Flexible (Juggle Changing Priorities)

Build relationships up and down the client’s chain of command

Technical Skills

Microsoft Suite

Internal Systems

Education and Experience Required

Bachelor's Degree with proven track record

Project Management Experience

3+ years of experience in Customer Success and/or Account Management

3+ years of experience in a Marketing Agency in an Account Management capacity

Knowledge of print & promo, e-commerce, advertising or marketing is a huge plus

Experience using NetSuite is a plus

Spend Time Sitting

Spend Time Using Your Hands to handle the keyboard, telephone, and office machines

Spend Significant Time, Each Week, at Clients’ Office(s) and Location(s)

Communication

Regular communication and/or contact with others

Electronic Mail

Face-to-Face Discussions

Letters and Memos

Text/Telephone

Must adopt clients’ preferred communication mediums

Pace and Scheduling

Ability to work under pressure, hit deadlines with accurate results

Ability to multitask and prioritize workflow

Role Relationships

Matrix manages company resources – both internal and external (suppliers and vendors)

Works collaboratively with other account managers, customers, and vendors to achieve optimal teamwork.

#J-18808-Ljbffr