Account Manager

Job Description

Job Description

A key member of the Mode team, the

Account Manager

is responsible for managing both client relationships and internal workflows, ensuring the successful delivery of high-quality, strategically grounded work. This role serves as the primary point of contact for clients, guiding projects from initial briefing through final delivery, while collaborating closely with cross-functional teams across creative, strategy, digital, and production.
The Account Lead is organized, strategic, and a strong communicator who can bring clarity and connection across teams. They understand and lead technical conversations with designers, developers, producers, strategists, UX, creative, third-party vendors, and clients, and they have the ability to distill complex discussions into actionable next steps.
Working across a range of clients and projects, both digital and traditional, the Account Lead helps build trust, drive results, and shape meaningful brand experiences along the way.

About the role:
Lead multiple projects from kickoff to delivery, ensuring work is delivered on time, on budget, and on strategy
Develop scopes of work, manage billing and budgets, and create clear, actionable briefs, project plans, and timelines
Navigate client challenges with confidence, providing proactive solutions and keeping teams aligned through clear communication
Build and maintain trusting, collaborative relationships within the agency, with clients, and between the two
Champion smart, results-driven work by guiding teams toward strategic, creative solutions that meet client goals and reflect Mode’s standards
Develop a deep understanding of each client’s business and industry to anticipate needs, exceed expectations, and add value beyond the ask
Collaborate closely with internal teams to integrate projects into broader agency workflows, proactively communicating needs and priorities
Forecast, manage, and track schedules and resources throughout the project lifecycle
Translate client feedback into clear next steps, keeping the team informed, projects moving, and potential roadblocks addressed early
Source, manage, and nurture vendor relationships from initiation through execution

About you:
2-4 years of direct agency-level experience managing large-scale, complex digital and traditional projects, as well as agency resourcing
Well-versed in agency processes and organization
Strong, solutions-oriented leader, communicator, and connector
Knowledgeable and educated in the digital landscape (organic social, paid social, websites, etc.)
Proactive, enthusiastic, and empathetic team player
Detail-oriented and able to manage multiple projects and timelines
Exemplary in professionalism and poise
Courageous with questions to advance experience and impact
Calm under pressure and positive in the face of challenges
Adaptable and deliberate in approach to work and relationships

About our benefits:
100% Employee Medical coverage with dental and vision options
5 Weeks vacation per year (19 flexible PTO days, 10 observed holidays)
Short & Long Term Disability
401(k) plan with match
Half-day Summer Fridays
Parental leave options
Vibrant culture with strong work/life balance
Top 5 Charlotte's Best Places to Work for back-to-back years

\nCompany Description

We are a modern, hybrid team of 25+ that works collaboratively and strategically to help ambitious brands cohesively connect with their audiences by rising above the noise consistently, beautifully, and memorably. Mode embraces a flexible-first work environment that empowers employees to work from wherever they are, while staying connected and engaged virtually. When in-person collaboration is needed (or simply preferred), our conveniently located coworking offices at Camp North End are always available. We believe this approach supports a healthy work-life balance, enabling our team to bring their best to both their professional and personal priorities.
Company Description

We are a modern, hybrid team of 25+ that works collaboratively and strategically to help ambitious brands cohesively connect with their audiences by rising above the noise consistently, beautifully, and memorably. Mode embraces a flexible-first work environment that empowers employees to work from wherever they are, while staying connected and engaged virtually. When in-person collaboration is needed (or simply preferred), our conveniently located coworking offices at Camp North End are always available. We believe this approach supports a healthy work-life balance, enabling our team to bring their best to both their professional and personal priorities.