Account Manager

Description

The Account Manager serves as both a trusted client partner and operational lead, seamlessly guiding projects from strategy through execution. This role is responsible for cultivating strong client relationships, managing integrated marketing initiatives, and ensuring projects are delivered on strategy, on time, and on budget.

This individual acts as the central hub between clients and internal agency teams, balancing strategic thinking with exceptional project management and workflow leadership. They are expected to proactively solve problems, drive collaboration across departments, maintain clear communication, and ensure agency resources are aligned to deliver the highest quality work efficiently and profitably.

The ideal candidate is equal parts relationship builder, organizer, strategic thinker, project manager and natural leader — someone who thrives in a fast-paced agency environment and can confidently lead both clients and internal teams through complex, multifaceted projects and campaigns.

Essential Duties & Responsibilities as Account Manager
Client Leadership & Relationship Management

Build and maintain strong, trusted relationships with client contacts through proactive communication, responsiveness, and solution-oriented thinking

Serve as the day-to-day contact for assigned clients and projects under the tutelage of an Account Director

Anticipate client needs and proactively address challenges to ensure a positive client experience

Collaborate with the Account Management team to support client growth opportunities and long-term account health

Continuously deepen understanding of clients’ businesses, industries, and marketing challenges

Support Account Directors by presenting plans, recommendations, timelines, and project updates confidently and professionally to clients and internal stakeholders

Act as the client advocate within the agency and the agency advocate within the client organization

Ensure creative work remains aligned with client objectives, brand standards, and campaign goals

Contribute ideas and recommendations that elevate the quality and effectiveness of the work

Project & Workflow Management

Manage multifaceted projects and integrated campaigns from kickoff through final delivery

Develop, manage, and maintain detailed project timelines, workflows, scopes of work, budgets, and resource plans

Input assignments accurately into project management software tools and ensure they remain on schedule, and within budget parameters

Partner closely with Creative, Strategy, Production, Media, and PR/Social teams to coordinate deliverables and drive seamless execution

Collaborate with Resource Managers and Producers to ensure the right people are assigned to the right projects at the right time

Manage approval processes and ensure all agency workflow standards and procedures are followed

Maintain accurate project documentation, status reports, meeting notes, and project records

Identify project risks, troubleshoot issues proactively, and recommend solutions

Coordinate and facilitate key project meetings, status meetings, and cross-functional touchpoints

Oversee production and out-of-pocket estimates alongside account and finance partners

Monitor project profitability, utilization, and budget pacing

Communication Skills

Exceptional written, verbal, presentation, and listening skills

Ability to communicate clearly, confidently, and professionally with clients, leadership, and cross-functional teams

Strong meeting facilitation and presentation capabilities in both formal and informal settings

Ability to navigate challenging conversations with professionalism, composure, and diplomacy

Skilled at managing communication across multiple stakeholders and priorities simultaneously

Additional Responsibilities

Be a team builder and a team player

Inspire a contagious passion for strategic creative solutions

Model a conscientious, straightforward and dedicated work ethic — talk the talk and walk the walk

Respect all equally, internally and externally

Passionately uphold the agency brand, culture and values

Collaborate among multiple departments effectively and efficiently

#J-18808-Ljbffr