Sales Coordinator

Company Description
Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space. This award‑winning meetings resort has 750 guest rooms, five award‑winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

What’s in it for you:

Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family

Free meals at our on‑site employee restaurant

Learning programs through our Academies designed to sharpen your skills

Great Medical and Dental benefits, including two employer‑funded medical plans, meaning $0 premium if you enroll in the employee‑only tier! 401K, Direct Deposit etc.

Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description
Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:

SALES ACTIVITY

Consistently offers professional, engaging and friendly service to internal colleagues and clients mostly conducted via phone and email.

Qualifies general inquiries by engaging with potential and existing clients via phone, and directs to appropriate sales person

Responds to inquiries from customers in the absence of direct sales personnel by following direction of another sales manager.

Escorts general inquiries on site inspections

Has the opportunity to participate in the d.a.r.t. Referral Program by referring business to sister hotels and brands

Ensures prompt and courteous service is extended to both internal and external customers

Maintains positive relationships with all guests, vendors, colleagues and global sales network via all forms of communication

Has a complete knowledge of hotel's services and facilities

Oversees communication to assigned key local accounts/programs

Posts promotions to partner websites

SALES ADMINISTRATION

Assists with maintenance of account, contact, activity and business details within Opera Sales & Catering according to Fairmont standards

Prepares proposals, contracts, client communication letters, expense form, check request and invoices.

Coordinates site inspections notices and distributes to appropriate staff members.

Assists with restaurant, spa, golf, transportation and room reservations for group VIP’s and sales managers.

Coordinates all shipping and receiving on behalf of the Sales & Marketing team.

Maintains current sales and promotional literature

Updates convention bureau lists

Coordinates the distribution of pertinent information to all pertinent departments within hotel

Prepares and disseminates month-end reports

Provides clerical duties as required (i.e. typing, filing, etc. to assigned sales colleagues)

Attends daily “stand up” meeting and monthly sales meeting

Coordinate amenity distribution

Qualifications

Previous hotel experience is an asset

Business School and/or Hotel School Diploma preferred

Microsoft Office suite of software - literacy required

Opera Sales & Catering and Opera Property Manager - experience re

Ability to assume Key Operator responsibilities and operate all technological equipment in the office

Past sales experience (internal or external) an asset

Proven competency in the area of organization and communication skills

Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

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