Hybrid Customer Care QA & Performance Lead

Pencor Services, Inc. is seeking a Customer Experience Quality Assurance/Control Supervisor to enhance quality assurance within the customer care teams. This hybrid role involves monitoring performance, providing coaching, and ensuring adherence to processes while fostering team development.
Ideal candidates will possess strong communication skills, leadership experience, and must reside in Pennsylvania. Pencor offers health benefits, paid time off, and professional development opportunities.

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