Customer Experience Guide - Part Time

Customer Experience Guide - Part TimeTeam: RetailLocation: Salt Lake City, UT StoreScope: Customer Service In-Person, CF2Reports To: Retail Store General ManagerPay Range: $21.05 - $23.05 per hourBenefits: Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.What You'll DoUse the company's purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store.Deliver best-in-class service by centering the customer in everything we do. Utilize selling sense skills and connect our communities to a life outdoors.Participate in our Activism program by utilizing your 18 Activism Hours to support your community, partner with local non-profits by engaging in the grants and donations processes, and inspire customers and your colleagues to get involved.Learn about our products, including technical aspects of products in our core sports, to support your ability to serve our customers. Actively seek out information about new products and business services and incorporate it into your everyday customer service practices.Process shipments, support physical inventory, and restock the sales floor. Assist with sale prep/breakdown, product transfers, donations, etc.Maintain visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor, etc., as part of your everyday responsibilities.Help in event production and execution and bring forth ideas for engaging your community.Participate in ongoing training to maintain a solid understanding of our company and assist in the training of fellow
ew employees while supporting and striving to achieve store goals.Practice security measures that help prevent theft and understand how to handle safety situations. Report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store.Create a work environment that is supportive, positive, respectful, and free from harassment. Be open, feedback driven, and ensure accountability.Ensure accuracy in all POS operations and utilize the spirit of our Ironclad Guarantee and Worn Wear programs. Answer phones, work events, support front of house and back of house operations, and support in store repairs while successfully communicating with the leadership team and customer service.Who You AreYou are an environmental activist- knowledgeable and curious about environmental and social issues. You act locally and inspire your community and coworkers to do the same!Your customer service is not bound by convention - you focus on building relationships and go beyond treating the needs of customers with kindness and creativity.You operate in just and equitable ways - you proactively create a culture of belonging that gives people from all backgrounds, identities, and experiences a meaningful voice.You value and demonstrate quality in all that you do- you produce work that is of value, complete, and timely while striving for excellence in all job aspects.You act with integrity and are action oriented

you contribute engagement, are self-driven, and get things done efficiently and effectively.You are a lifelong learner and teacher- you are open to change and will try different options to find solutions to share with the team to optimize operations and customer experience.Experience You BringCustomer Service/Customer Focused: Proven customer service and/or sales skills, previous retail or related customer service experience preferred. Interest in or are eager to learn about our products and services.Problem Solving: Helpful and courteous approach to solving problems.Communication: Effective communication skills with team members and leadership and able to participate in constructive feedback and assist in conflict management.Adaptability/Ambiguity: Adaptability to changing situations and priorities while maintaining a positive workplace morale. Can pivot on the fly and support team engagement.Organization Skills: Proven organizational skills and attention to detail.Prioritization: Able to assign orders to and complete tasks based on their urgency and importance outlined by leadership.Time Management: Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally.Self-Motivation and Teamwork: Self-motivated and possess the ability to thrive in a team-oriented environment.Technical Learning: Basic math and computer skills and accuracy with money handling and register use preferred.Physical RequirementsAble to stand/walk for extended periods of time with working shifts up to 8 hours per day.Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising.Continually able to walk up and down a staircase carrying boxes, products, and other necessary items.Able to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean.Able to safely lift up to 55 pounds.Comfortable climbing ladders.ScheduleOur stores are open seven days a week. The Salt Lake City store's current business hours are Monday - Saturday 10am - 7pm, and Sunday 10am - 6pm. Our current hiring needs are for 20 to 29 hours with open availability Thursday - Saturday. It is common for our shifts to begin and end up to two hours before and after business hours. As a team member, you are expected to be flexible to the business and team needs.Schedules can vary week-to-week, however, we are committed to supporting a healthy work-life balance, while still meeting the needs of our customers. Our consistent effort has been to post our store work schedules three weeks in advance to give our employees the opportunity to plan. You must report to work on time as well as align to other expectations in our Attendance Policy.Employee ConductIt is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors. Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.Equal Employment OpportunityAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.