Institutional Relationship Manager II

Duties & Responsibilities
Type of Role: Individual contributor, experienced. Area of Responsibility and Purview: Institutional relationship manager within the Asset Management function.

Role Specific Job Duties

Primarily focused on servicing high‑value clients and/or clients with complex needs.

Senior mentor for other relationship managers on the team; regularly providing guidance and feedback on best practices and opportunities for Private Wealth products and services.

Point of escalation within the team for resolving time‑sensitive client inquiries.

Works collaboratively with other functions in Private Wealth to resolve complex client‑related issues, escalations, and special projects.

Demonstrate a high level of teamwork with a focus on achieving business unit and team goals. Be a positive influence in the group.

Report operational risk irregularities or concerns.

Function Specific Job Duties

Manage a book of Institutional client relationships aimed at retention and expansion.

Continuously focus on improving client satisfaction and engagement with staff and board members.

Ensure all agreed upon client service levels are met.

Responsible for new client onboarding, including legal documentation and authority resolution updates.

Drive regular meeting schedules and establish reporting cycles with clients.

Partner with other UMB LOBs (Capital Markets/Commercial/Business Banking) to ensure all client service needs and requirements are met.

Coordinate internal resources within Private Wealth to deliver services and to resolve client issues if they arise.

Share industry expertise and best practices with clients.

Coordinate and manage sponsorship requests.

Deliver reports demonstrating that all standards of care and agreed upon service levels are achieved.

Keep up to date the pipeline of all new business expansion opportunities across relationships.

Based on client interactions and input from team associates, proactively identify new ways to enhance UMB’s value proposition in the marketplace.

Complete all administrative duties as required and on time, including travel and expense reports.

Assist the Private Wealth Management team in strategic planning activities, as assigned.

Other duties as assigned.

Requirements (Minimum)

Bachelor’s degree in relevant field or combination of education and experience that provides an equivalent background.

5+ years of applicable experience.

Must have, or possess ability to obtain, the Series 65 registration within 120 days of employment.

Preferred

Knowledge of private equity products and legal structures.

Proficiency in UMB custody and clearing platforms such as SEI and Fidelity Wealthscape.

Job Skills

Systems thinking and complex problem solving.

Attention to detail, yet ability to grasp big picture.

Highly organized and can effectively multi‑task.

Great communicator with strong interpersonal skills.

Exceptional written communication and presentation skills.

Understanding of institutional asset management relationship management strategies and concepts.

Proficiency in improving processes to drive service excellence, and working with others to drive continuous improvement.

Able to balance a client experience mindset when managing and controlling business risks.

Technical Skills

Strong proficiency of Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint).

Strong proficiency in Salesforce CRM software.

Proficiency in UMB custody and clearing platforms such as SEI and Fidelity Wealthscape.

Proficiency in Workday, PeopleSoft, Archer, Skillport and Hyperion.

Work Environment

Type: Office centric (60% in office).

Location: Downtown, Kansas City or Leawood, KS.

Supervision / Management
None.

Compensation Ranges

US Employees in California, Washington DC, New Jersey, and New York: $83,810 - $131,550.

US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $76,520 - $120,210.

US Employees in all other states not listed above: $69,230 - $109,120.

Benefits
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company‑sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate well‑being program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

EEO Statement
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e‑mail to talentacquisition@umb.com to let us know the nature of your request. If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.

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