Institutional Relationship Manager II

Duties & Responsibilities
Type of Role: Individual contributor, experienced

Area of Responsibility and Purview: Institutional relationship manager within the Asset Management function

Role Specific Job Duties

Primarily focused on servicing high-value clients and/or clients with complex needs

Senior mentor for other relationship managers on the team; regularly providing guidance and feedback on best practices and opportunities for Private Wealth products and services

Point of escalation within the team for resolving time sensitive client inquiries

Works collaboratively with other functions in Private Wealth to resolve complex client related issues, escalations, and special projects

Demonstrate a high level of teamwork with a focus on achieving business unit and team goals. Be a positive influence in the group

Report operational risk irregularities or concerns

Function Specific Job Duties

Manage a book of Institutional client relationships aimed at retention and expansion

Continuously focus on improving client satisfaction and engagement with staff and board members

Ensure all agreed upon client service levels are met

Responsible for new client onboarding, including legal documentation and authority resolution updates

Drive regular meeting schedules and establish reporting cycles with clients

Partner with other UMB LOBs (Capital Markets/Commercial/Business Banking) to ensure all client service needs and requirements are met

Coordinate internal resources within Private Wealth to deliver services and to resolve client issues if they arise

Share industry expertise and best practices with clients

Coordinate and manage sponsorship requests

Deliver reports demonstrating that all standards of care and agreed upon service levels are achieved

Keep up to date the pipeline of all new business expansion opportunities across relationships

Based on client interactions and input from team associates, proactively identify new ways to enhance UMB’s value proposition in the marketplace

Complete all administrative duties as required and on time, including travel and expense reports

Assist the Private Wealth Management team in strategic planning activities, as assigned

Other duties as assigned

Requirements MINIMUM

Bachelor’s degree in relevant field or combination of education and experience that provides an equivalent background

5+ years of applicable experience

Must have, or possess ability to obtain, the Series 65 registration within 120 days of employment

Preferred

Knowledge of private equity products and legal structures

Job Skills

Systems thinking and complex problem solving

Attention to detail, yet ability to grasp big picture

Highly organized and can effectively multi-task

Great communicator with strong interpersonal skills

Exceptional written communication and presentation skills

Understanding of institutional asset management relationship management strategies and concepts

Proficiency in improving processes to drive service excellence, and working with others to drive continuous improvement

Able to balance a client experience mindset when managing and controlling business risks

Technical Skills

Strong proficiency of Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)

Strong proficiency in Salesforce CRM software

Proficiency in UMB custody and clearing platforms such as SEI and Fidelity Wealthscape

Preferred Job Skills

Demonstrated experience with a wide range of Institutional products and services within Wealth Management

Working knowledge of applicable laws and regulations in wealth and asset management

Preferred Technical Skills

Proficiency in Workday, Peoplesoft, Archer, Skillport and Hyperion

Smart, intellectual, and business savvy

Driven to succeed; passionate

Trustworthy

Consistent high performer

Adaptable and able to adjust to many different personalities

Surrounded always by other high performers

Very hard worker

Resourceful; overcome obstacles

Effective leader, even without authority

Down-to-earth, well-grounded, self-aware, humble

Work Environment
Type: Office Centric (60% In Office)

Location: Downtown, Kansas City or Leawood, KS

Supervision/Management
None.

Compensation Ranges

US Employees in California, Washington DC, New Jersey, and New York: $83,810 - $131,550

US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $76,520 - $120,210

US Employees in all other states not listed above: $69,230 - $109,120

The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

Benefits
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Equal Employment Opportunity
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.

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