Field Service Representative

Airbus Equal Opportunity Commitment Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com. Notice: Know Your Rights: Workplace Discrimination is Illegal. Notice: Pay Transparency. Nondiscrimination (English). Aviso: Transparencia en el Pago. No Discriminación (Spanish).
Job Description In the world of aviation, 'AOG' isn't just an acronym—it’s a high-pressure challenge that requires technical mastery and calm diplomacy. Airbus is seeking a Field Service Representative (FSR) to serve as the critical bridge between our global engineering power and our airline customers. This isn’t a back-office role; you will be embedded on-site, providing the technical expertise and strategic influence necessary to ensure safe, economical, and world-class aircraft operations. If you are a seasoned engineer or licensed maintenance professional who thrives on solving complex problems in real-time, we want you on the front lines with us. This position will be based onsite at an Airbus customer site in the United States - any candidate hired that is not currently in that location will be provided relocation support. Job location/worksite is decided based off of Airbus customer needs. Incumbents hired into this job opportunity may be required to move to another customer location at a future date in time. Meet the Team: The Airbus Field Service team is where the 'manual' meets the 'runway.' We are a high-autonomy, high-accountability group of experts who thrive in the 'Entry Into Service' (EIS) environment. We don't just identify snags; we transfer know-how, influence maintenance safety, and protect the Airbus image through sheer technical competence. If you enjoy a role where no two days are the same—transitioning from a high-level briefing with Airline Engineering to a 'Meet and Greet' on the ramp—you’ll find your peers here.
Key Responsibilities Provide technical advice and transfer know-how to Engineering & Maintenance departments at Entry Into Service of a new A/C type within a customer.
Match working hours to flight schedule for a limited period of time (adapted to needs according to the A/C maturity).
Assist in resolving aircraft technical problems while under high-pressure AOG situations to mitigate airline financial exposure.
Influence airlines to embody OEB (in particular RED OEB) to improve fleet safety.
Provide assistance on a wide variety of issues & queries, not only limited to technical but also operational matters.
Maintain a business relationship with the airline and the home base.
Adapt to specific airline’s needs, including cultural and climatic environments.
Perform 'Meet and Greet' activities (Ramp Operations) at Entry Into Service of a new A/C type at the airline.
Transfer technical know-how to Line Maintenance.
Assist & respond to airline queries during standby outside working hours in case of aircraft on ground (AOG) and incident inquiries.
Identify and solve problems wherever possible when they are small and not emotionally loaded.
Influence Customer in reduction of OEB with fix, emphasizing specific focus on RED OEB to improve fleet safety.
Represent Field Service at all technical levels (Maintenance Engineering, Flight Operations, Training and Spares).
Support CSIP process by securing high level of airline participation.
Provide the status of applicable Airbus supervised retrofit campaigns.
Advise the airline on airline fleet and worldwide reliability statistics.
Provide briefings on selected services, support tools such as Tech Request, Airbus World Transfer of the aircraft MSN in the Airbus database, Handover of Flight Safety Digest & Brochures (Fast, Safety Magazine, etc.) or promote the online versions.
During EIS phase, relay technical events/snags to Airbus and provide requested data & information to Airbus to improve A/C maturity.
Support specific reporting on new aircraft post-delivery such as OR3M process or similar.
Assist the FSM in producing the periodic reports.
Ensure in-country administration needs are followed.
Able to run a station on your own, including during an EIS.
Qualifications A Bachelor’s degree in engineering (aerospace, aeronautics, mechanical, electrical), or in Aircraft Maintenance or a FAA A&P License, or an EASA B1 or B2 license, or an AME License, or equivalent years of work experience is required.
Preferred minimum of 5+ years in relatable or comparable role(s) performing duties similar to those required of a field service representative.
Excellent communication abilities.
Effective interpersonal abilities.
Able to react quickly, think on feet and respond with accuracy and strategic consideration of customer relationship.
Able to prioritize quickly and correctly relate customer needs with available Airbus services.
Able to quickly identify the appropriate sources to address identified needs while maintaining good relationships.
English written and spoken fluency is required.
Travel Position requires some domestic/international travel.
Benefits Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan, Employee Stock Ownership Plan (ESOP). Work/life balance: paid time off including personal time, holidays and a generous paid parental leave program. Health & welfare: comprehensive insurance coverage (medical, high-deductible health plans, prescription, dental, vision, life, disability, Employee Assistance Plan, and other supplemental benefit coverages). Additional benefits include 401(k), paid time off, tuition assistance, performance-based bonus, etc.
Physical Requirements Vision: adequate to enter and read material on computer screens.
Hearing: able to hear sufficiently to engage in conversation in office settings, alerts, and warning signals.
Speaking: capable of engaging in conversations in person and via electronic means, delivering information to groups of varying size with or without amplification.
Equipment Operation: able to operate a wide range of personal and office electronic equipment.
Carrying: able to occasionally carry up to 30 lbs while engaging in training, addressing production issues or as part of continuous improvement projects.
Lifting: able to occasionally lift up to 50 lbs.
Pushing/Pulling: able to push/pull items in office areas and on the shop floor.
Sitting: able to sit for extended periods of time at the computer and in meetings.
Squatting/Kneeling: able to occasionally squat or kneel to retrieve or replace items shelved on bottom shelves.
Standing: able to stand for extended periods delivering information.
Travel: able to travel domestically and internationally for short periods.
Walking: able to walk through office and production areas, around flight lines and airstrip sometimes on uneven indoor and/or outdoor surfaces.
EEO Statement Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

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