Customer Exp Specialist

SUMMARY OF POSITION
Responds to inquiries received through phone, mail, and face‑to‑face contact with clients about services. Provides support to the organization by delivering excellent customer service, typing, copying, filing, data entry, and other administrative duties. Covers front‑desk duties by answering the phone, greeting clients and visitors, scheduling appointments, and entering client information into an automated system.

ESSENTIAL DUTIES & RESPONSIBILITIES

Provides excellent customer experience; returns phone calls and e‑mails within 24 hours and updates voicemail/out‑of‑office e‑mail using a pleasant tone and helpful attitude.

Performs administrative duties such as typing, copying, filing, and data entry. Answers the phone, greets clients and visitors, schedules appointments, and enters client information into an automated system.

Prevents and resolves problems and offers recommendations for improving services.

Attends meetings and participates on committees as assigned. Maintains appropriate communication with other employees and works as an effective team member of the customer experience team.

Meets all required trainings for Centerstone.

KNOWLEDGE, SKILLS & ABILITIES

Effectively communicates via written, verbal, in‑person, and virtual methods.

Knowledge of confidentiality guidelines.

Customer‑service skills.

Problem‑solving skills.

QUALIFICATIONS
Education Level : High school diploma or equivalent

Years of Experience

Must type 50–55 words per minute.

Strong preference: three years in customer or administrative support to a team or multiple individuals.

Preferred: two years in a medical office setting.

Certification/Licensure
N/A

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

TIME TYPE
Part time

PAY RANGE
$14.25–$20.00

BENEFITS
Below are the benefits that Centerstone employees enjoy:

Medical, dental, and vision health coverage.

Flexible Spending and Health Savings Accounts.

403(b) retirement plan with company match.

Paid time off and ten paid holidays.

AD&D, Life Insurance, and Long Term Disability (company paid).

Employee Resource Groups.

Continuing education opportunities.

Employee Assistance Program.

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person’s merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

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