Ultra High Net Worth Lifestyle Services Sr. Product Manager

Ultra High Net Worth Lifestyle Services Sr Product Manager
This role will play a critical role in delivering enhanced value to our UHNW clients. It will execute tactical elements of partner management, benefits procurement, and cross‑functional business coordination, including the launch and delivery of an exclusive program offered to the top UHNW clients of Global Wealth & Investment Management (GWIM). The role supports the UHNW Lifestyle Services Program Executive and works closely with the Loyalty and Rewards Wealth Rewards Director.

Responsibilities

Support Program Executive in the development of the program's value proposition/positioning, design of client team integration and establishment of success criteria

Construct and manage the tactical development and delivery of the Lifestyle Services Program for the UHNW client segment

Assist in the identification and procurement of client offers and experiences tailored for the UHNW

Monitor the competitive landscape and emerging trends to ensure our UHNW offering remains differentiated from wealth management peers

Collaborate with the Loyalty & Rewards and Procurement teams to assess and onboard new third party partner vendors if/as necessary

Manage ongoing third party relationships with select, high-value partners that require specialized care

Coordinate and oversee end‑to‑end execution of virtual and in‑person events for our UHNW clients, ensuring a flawless, best‑in‑class client experience

Train and coach client teams on how to articulate the Program's value in client conversations

Collaborate with key enterprise partners (including Marketing, Legal, Risk and Compliance, etc.) to ensure the seamless rollout and integration of the Program

Responsible for day‑to‑day management of program (facilitating and fielding questions from client teams, etc.)

Assist in development of pilot metrics and track metrics to inform program success

Takes direction and oversight to junior associate(s) in executing on tactical elements of program development and execution

Internal employees who are currently working from home are eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Additional Product Management Responsibilities

Identifies and creates comprehensive plans for product development and deployment, including supporting the creation of sales training programs and marketing materials to educate clients and internal teams on product capabilities

Oversees a set of products and maintains financials, including managing the investment profile and profit and loss (P&L) activities, such as revenue and profit margins

Provides information on product trends to sales and marketing teams leveraging knowledge of product functionality, marketplace trends, and the competitive landscape

Identifies opportunities to streamline or enhance product offerings to fit client's existing and future needs and support continued growth and operational excellence

Manages risk through implementing and monitoring effective controls in partnership with key support partners

Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors in order to develop products that solve client needs and ensure high adoption rates

Develops and influences product strategy, driving products to provide comprehensive solutions across the bank

Required Qualifications

Demonstrated strategic planning/product management skills

Strong analytical skills with breadth of view

Negotiation skills

7+ years of relevant experience

Experience working with the UHNW client segment, with key insight into client expectations, interests and needs

Experience developing and executing offerings tailored to UHNW clients

Experience developing and managing third party partnerships

Proven track record of successfully creating and implementing business critical strategies, including managing large‑scale, cross‑functional initiatives from start to finish

Strong communication and influence/collaboration skills

Works effectively in a team environment

Experience managing program metrics, and meeting KPIs

Aligns and mobilizes resources in order to deliver sustainable results; takes initiative and is resourceful

Desired Qualifications

Bachelor's Degree

Skills

Collaboration

Executive Presence

Oral Communications

Presentation Skills

Problem Solving

Attention to Detail

Continuous Improvement

Influence

Product Management

Strategic Thinking

Business Analytics

Innovative Thinking

Market Analysis

Process Management

Reporting

Shift & Hours
Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay & Benefits
Pay range: $116,600.00 - $174,300.00 annualized salary, offers to be determined based on experience, education and skill set.

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on overall performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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