Sales Coordinator (Central Territory)

Sales Coordinator (Central Territory) Location: Elk Grove Village, IL Type: Regular, full-time Hours: Mon Fri, 40 hours, 8:00am 5:00pm Department: Commercial Operations Sales Administration Reports To: Sales Administration Direct-Channel Supervisor Position Overview We are an industrial equipment sales and service company serving customers across North, Central, and South America. We are seeking a detail-oriented and proactive Sales Coordinator to support our sales team, streamline order processing, and ensure seamless communication between customers, vendors, and internal departments. This role requires strong organizational skills and a customer-first mindset. The ideal candidate thrives in a fast-paced, business environment and is comfortable managing multiple priorities. Key Responsibilities Sales Support & Coordination

Provide day-to-day administrative and operational support to the Americas sales team Prepare and process customer quotations, sales orders, and contracts. Track quotations to ensure orders are received and processed. Coordinate order fulfillment with production and warehouse teams and with 3rd party vendors Track order status and proactively communicate updates to customers and sales representatives

Customer Relationship Management

Serve as a primary point of contact for customer inquiries regarding orders, delivery timelines, and documentation Maintain accurate customer records in CRM and ERP systems Assist in resolving customer issues, including shipment discrepancies and billing questions

Cross-Functional Collaboration

Communicate with U.S. and Japan vendors to align on product specifications, pricing, and delivery schedules This position will work cross-functionally with most internal groups of the company, including Sales, Operations, Business, Accounting, Technical Service, and Import/Export

Documentation & Compliance

Prepare export documentation, including commercial invoices, packing lists, and certificates of origin Ensure compliance with international trade regulations and company policies Maintain organized records of sales transactions and customer communications Prepare import/export documentation as needed for international trade

Reporting & Analysis

Generate regular reporting for orders received, sales, forecasts, inventory, and performance metrics Analyze sales data to identify trends and support strategic decision-making Assist in preparing presentations for internal and external stakeholders

Qualifications Required:

Bachelor's degree in Business Administration or related field 25 years of experience in sales coordination, customer service, or administrative support Experience working with SAP is preferred. Salesforce experience a plus.

Strong proficiency in Microsoft Office (Excel, Word, PowerPoint) Detail oriented with excellent organizational and multitasking skills Strong written and verbal communication skills

Key Competencies

Attention to detail and accuracy Time management and prioritization Cross-cultural communication and collaboration Problem-solving and adaptability Customer-focused mindset

Compensation & Benefits

Competitive salary based on experience Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Professional development opportunities Exposure to international business operations