Search Relevance Product Manager (eCommerce) at Caterpillar

Role Summary

Find an experienced Search Relevance Product Manager to own how search understands intent and ranks results, ensuring customers see the right products, in the right order, fast. This role sits at the core of the search experience and directly impacts customer satisfaction, findability, and conversion.
What You Will Do

Own search relevance strategy, including ranking signals and query understanding
Define and evolve ranking policies (availability, price, popularity, fitment, recency)
Lead improvements in query handling (synonyms, typo correction, rewriting)
Run a zero‑results reduction program with effective fallbacks
Establish quality gates (offline evaluation + A/B testing) for all releases
Design and evaluate experiments to drive measurable improvements
Build and maintain a gold standard evaluation dataset (“truth set”)
Prioritize and deliver a relevance roadmap across key query types
Work closely with Engineering and Data Science to define features, signals, and evaluation criteria
What You Will Have

Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Decision Making and Critical Thinking: Knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced fee‑based software products.
Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end‑users.
Consideration for Top Candidates

Experience with search platforms (e.g., Elasticsearch, Solr, vector or hybrid search)
Experience with LLM‑powered search or query understanding, including semantic search, embeddings, or retrieval augmented generation
Experience with eCommerce search behavior (e.g., part number, fitment, attribute‑driven queries)
Digital product management, user experience, user research, digital strategy, or related function
Experience managing projects using Product Management and/or Agile software tools such as Aha, Product Board, Azure DevOps
Human‑centered design, lean innovation, or design thinking methodologies
Product Owner certification (Certified Scrum Product Owner from Scrum Alliance)
Knowledge of Software Development Lifecycle (SDLC) and demonstrated experience employing SDLC in aspects of the project management process
Improved NDCG@10 and MRR (ranking quality)
Reduced zero‑results rate
Fewer manual fixes (boosts, one‑off rules) over time
5–7 years of product management experience in search, recommendations, or data‑driven products
Hands‑on experience designing and interpreting A/B tests and experiments
Strong understanding of ranking, relevance, or information retrieval concepts
Ability to define and use metrics and evaluation frameworks (e.g., NDCG, MRR, CTR)
Experience working closely with Data Science or ML teams
Proven ability to lead complex, cross‑functional initiatives
Strong analytical thinking and communication skills
Success in this Role Looks Like

Increased search‑to‑cart conversion and engagement
Lower search abandonment rates
What You Will Get

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. You’ll find an inclusive environment to explore your passions, make an impact and do the work that really matters.
Benefits

Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Visa Sponsorship is not available for this position.
Salary

Pay Range: $128,470.00 - $208,770.00. Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job‑related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Equal Opportunity Employer

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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