Learning Experience Leader - Roadside Assistance Specialist (Travel required up

Learning Experience Leader Responsibilities

Set the standards and expectations through your conduct, work ethic, integrity, and character.

Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement.

Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs.

Accomplish projects and motivate trainees through effective training.

Continuously improve training programs and other learning opportunities across the organization.

Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment.

Act as the content expert and maintain relevant training documents and training materials for training conducted.

Develop and create effective induction programs.

Monitor and review trainees’ progress through questionnaires and discuss with their managers.

Audit trainees in field to ensure strict adherence to company policies.

Ensure that statutory training requirements are met, understand e‑learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e‑learning packages.

Research and present new technologies and methodologies in workplace learning.

Ensure that all trainees adhere to the company’s Code of Conduct.

The Learning Experience Leader will support learning and development of the Roadside Assistance Specialist.

Roadside Assistance Specialist Responsibilities

Maintain TaskUs’s high standard of safety, inside and outside of the vehicle.

Consistently demonstrate situational awareness, understanding of the technology in your care, and willingness to constantly adjust to changes in the environment.

Act as the deputy for technology by communicating courteously with management, engineers, and the public.

Provide assistance to stranded motorists.

Operate/Drive in single and/or dual driving mode for 6‑8 hours a day, alone or with a co‑driver, five days a week; able to sit still for long periods.

Respond quickly to changing and potentially high‑pressure environments.

Work mostly individually but also in small groups of 2–10 people.

Monitor multiple software systems with constant focus.

Maintain cleanliness of vehicle.

Provide concise, clear, and accurate verbal and written feedback regarding vehicle operations; complete daily reports and document procedures and tests.

Interact with members of the public and educate them on self‑driving technology.

Operate self‑driving vehicles on both defined and undefined routes, including a variety of environmental conditions.

Operate onboard data‑recording computers.

Be comfortable riding as a passenger in a self‑driving vehicle, where the driver may have little control over the vehicle’s operations.

Responsible for safely setting up driverless vehicles.

Safely operate a non‑autonomous vehicle while monitoring the location of driverless vehicles; responsible for safe recovery of the autonomous vehicle, which includes parking safely behind the driverless vehicle, setting up protection, disengaging the self‑driving car, and driving the car to a safe location.

Apply safety procedures to any situation involving the rescue of a self‑driving car.

Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination.

Comply with TaskUs’s Autonomous Vehicle Division zero‑tolerance policy regarding the use of alcohol or drugs by self‑driving vehicle operators during a shift, including randomized drug testing.

Remove stalled vehicles from surface streets and lanes of travel, and remove vehicles from the lane once the situation has been stabilized.

Coordinate with local law enforcement agencies, as needed.

Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs.

Drive a safe vehicle to and from specified destinations safely and follow all state, local laws, and DOT regulations.

Focus on safety and compliance, including real‑time reporting of any accidents or incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws.

Other duties as required.

Requirements

Must be 21 years of age or older.

High School Diploma or GED required; four‑year college degree (preferred) in a related field such as industrial or applied sciences.

Meet driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self‑driving vehicle monitor will be working.

Minimum of 3 years of experience in professional driving on public roads; additional experience is preferred.

Proficient in Microsoft and Google applications.

A problem solver and critical thinker.

Follow well‑defined methods, procedures, reports, forms, and competent aspects of the job.

Can present and facilitate a class discussion.

Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience.

Strong interpersonal, conflict‑management, mentoring, organizational, project‑management, and influencing skills.

Excellent oral and written communication skills.

Can work in a flexible schedule including weekends, holidays, and longer hours.

Expected to function as a teammate, supporting production when needed.

Up to 80% travel required; additionally must be based out of existing markets.

Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high‑traffic or congested city zones and in small areas.

Physical Requirements

Able-bodied individual that can stand and walk for long periods of time outdoors.

Use hands to finger, handle or feel, and talk or hear; climb stairs and/or ladders.

Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.

Must be able to occasionally lift and/or move up to 45 pounds.

Must use close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Most work is accomplished outdoors in a vehicle, or in a closed‑course space with vehicles.

Nice to Have

At least 1 to 2 years of working experience in a related field (training or teaching experience).

Strong leadership skills, with proficiency in handling groups.

DEI and EEO Statement
We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. TaskUs is proud to be an equal‑opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

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