Customer Experience Lead

Typical Schedule

10:30a – 7:00p

Every other weekend

Job Responsibilities

Serve as the primary point of contact for guests, delivering exceptional customer service

Address and resolve guest concerns promptly and professionally

Support front‑of‑house operations to ensure a welcoming and efficient guest checkout experience

Communicate critical information clearly and effectively

Provide timely and accurate updates to leadership regarding issues and operational needs

Adhere to departmental safety protocols

Identify, report, and elevate safety concerns as appropriate

Job Qualifications

2 years of related supervisory experience

5+ years of customer service experience

Primary Location
Burnet Campus

Schedule
Full time

Shift
Rotating (United States of America)

Department
Food Services

Employee Status
Regular

FTE
1

Weekly Hours
40

Pay Range
$19.48 - $22.25

Annualized Pay Note
Annualized pay may vary based on FTE status.

Equal Opportunity Employer Statement
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

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