Consumer Digital Strategy Lead - Fraud and Authentication

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for supporting the development and delivery of the overall digital strategy for a portfolio of medium to large digital programs. Key responsibilities include identifying strategic and operational risks and opportunities, building partnerships across the enterprise to determine priorities and project direction, and making complex judgement calls and impactful decisions to deliver material business impact for critical digital capabilities.

This role is part of the Digital Fraud & Credit Strategy team within the Consumer Digital Strategy organization. The scope will include defining, developing, and articulating digital strategy relative to fraud prevention and authentication solutions for Consumer clients. The focus will be to partner across Digital Strategy, Digital, and various LOBs to prioritize the client experience and optimize business outcomes. Key responsibilities will include collaborating on a unified digital authentication strategy, defining clear KPIs aligned to core business goals, and influencing all stakeholders to drive decisions and roadmap prioritization.

Responsibilities:

Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results

Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation

Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level

Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank

Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank

Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes

Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities

Skills:

Business Acumen

Decision Making

Product Design and Development

Product Management

Program Management

Executive Presence

Oral Communications

Presentation Skills

Prioritization

Written Communications

Business Case Review

Negotiation

Strategic Thinking

Required Qualifications:

5+ years of experience leading large strategic initiatives within a financial services organization

Strong strategic and analytical skills to be able to evaluate and prioritize ideas, quantify benefits, and evaluate performance

Ability to translate strategy into design options to test and refine concepts

Strong collaboration skills needed to effectively syndicate ideas in a large, matrixed organization

Excellent communication skills, both written and verbal including ability to prepare executive level PowerPoint presentations

Understanding of consumer banking and investing businesses

Ability to work in a team environment with partners in multiple locations

Desired Qualifications:

Experience with Agile Methodology

Experience with fraud and/or digital client authentication

Experience working in a faced paced environment

Ability to work independently as well as effectively work in teams with individuals with a variety of skills and backgrounds

Proven strong analytical and communication skills

Minimum Education Requirement: Bachelor’s Degree or equivalent work experience

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - NY - New York - 114 W 47th St - 114 W 47th St - Ust (NY8114)

Pay and benefits information

Pay range

$123,800.00 - $191,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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