Transfer Relationship Manager

Locations 4202 E Fowler Ave, Tampa, FL, 33620, US

Job Description
The Transfer Relationship Manager is a highly skilled professional that provides customer service to students and parents throughout the admissions process. This role will be responsible for developing relationships to build a pipeline with state colleges to recruit transfer students and manage email queues. Additionally, they will assist in conducting dynamic presentations and effectively answer questions about admission and application requirements and processes. The position will report to the Admissions Team Administrator, Transfer Relationship Management.

Responsibilities
Recruitment Management

Assist in developing a recruitment plan to implement and meet specific enrollment goals for transfer students.

Manage an assigned recruitment territory by attending outreach activities in collaboration with state college representatives and community partners including occasional overnight travel.

Participate in the development, implementation, and communication of the on-boarding process and completion of success steps for prospective students.

Recruitment Support

Provide back up support to the Customer Success Reps by managing the front desk as needed to handle walk-in customer support and provide customer service to students and parents throughout the admissions process.

Assist in email queues, provide occasional backup phone support to the call center, manage outreach to students to help with document collection and completion.

Presentation Support

Attend state colleges and transfer admissions events to build relationships with prospective students, applicants, counselors and parents.

Provide admissions guidance through information sessions, presentations and meetings with students, families and counselors through in-person and group settings and act as a point of contact.

Coordinate and participate in outreach and access activities for the community and university partners as needed.

Adhere to the office-wide travel policies and standard operation procedures.

Data Analysis

Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations.

Develop and utilize various reports and dashboards to aid in decision making and support the recruitment team.

Compile and analyze statistical data for routine, periodic, and ad‑hoc reports.

Prepare regular recruitment activity reports, statistical analyses, and enrollment projections.

Communication and Collaboration

Build and maintain relationships with college counselors on behalf of USF.

Collaborate with university faculty and staff, departments, and community partners to reach enrollment goals.

Maintain effective communication and provide admissions guidance to students.

Perform other duties as assigned.

Qualifications
Bachelor’s degree and a minimum of five (5) years of related experience -OR- equivalent combination of education and experience.

Ability to partner and build strategic relationships with both internal and external key stakeholders.

Possesses comprehensive knowledge of the field's policies, procedures, and practices.

Senate Bill 1310 of the Florida Senate is conditional upon meeting all employment eligibility requirements in the U.S.

SB 1310: Substitution of Work Experience for Postsecondary Education Requirements.

A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:

(a) Two years of direct experience for an associate degree.

(b) Four years of direct experience for a bachelor’s degree.

(c) Six years of direct experience for a master’s degree.

(d) Seven years of direct experience for a professional degree.

(e) Nine years of direct experience for a doctoral degree.

Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.

Minimum Qualifications that require a high school diploma are exempt from SB 1310.

Compliance and Federal Notices
Applicants have rights under Federal Employment Laws:

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

This position may be subject to a Level 1 or Level 2 criminal background check.

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