Program Coordinator

SummaryThe Program Coordinator for Brooklyn Community Recovery Center’s Neighborhood Outreach on Wheels (NOW) mobile unit manages the daily operations of a program intended to expand access to recovery-oriented services, mitigate harm from substance use, and strengthen workforce development opportunities for individuals in recovery. The coordinator will inform and refine the program’s policies and procedures, develop and maintain community partnerships, lead a team of Certified Recovery Peer Advocates (CRPAs) to deliver services, and liaise with agency departments in furtherance of the program’s mission. This position combines program leadership, staff supervision, data-driven evaluation, and active field engagement with diverse Brooklyn communities impacted by substance use and social determinants of health.Programs offered through our Recovery Community and Outreach Center are designed to engage a broad and diverse cross section of the recovery community, enhance well-being, and promote recovery-oriented living. In collaboration with the leadership team (Director, other Coordinators, Recovery Care Manager, etc.), s/he is responsible for the coordination and management of the Brooklyn Community Recovery Center programming and its staff, as well as to establish and maintain community relationships in furtherance of a community recovery vision and toward the mission and goals of the Recovery Community Outreach Center, and those of the agency-at-large.***Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!***What We OfferAt Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks:(10) Paid HolidaysPaid vacation, sick time, personal and wellness timeMedical, dental, and vision insurance for those who are scheduled to work at least 30 hours per weekPet insurance, legal support, and other supplemental insuranceA generous tuition reimbursement program403(b) retirement planCompetitive wages and more...Essential Duties and Responsibilities include the following. Other duties and responsibilities may be assigned.Responsible for both administrative and peer professional staff; supervises their hiring, informs/conducts performance evaluations, assigns training activities, recommends for promotions, evaluates for discipline and terminations.Coordinate mobile outreach logistics, including schedules, staffing, supplies, and reporting on engagement numbers, Oversee coordination of recovery coaching, Narcan/OOPP trainings, wellness workshops, and pop-up recovery events.Collect and analyze data on outreach contacts, enrollments, and training outcomes; prepare monthly and quarterly reports per DOHMH requirements.Facilitate staff meetings, monitor program activities, and ensure compliance with Phoenix House policies and DOHMH grant requirements.Strengthen partnerships with community organizations, elected officials, law enforcement, and public health entities to coordinate the “Quick Response Team” (QRT) model for overdose and harm reduction response.Evaluate and monitors program activities (e.g. counseling, peer encounter groups, seminars and workshops, work assignments).Represent BKCRC in community coalitions, advisory boards, and stakeholder meetings.Develop culturally competent and trauma informed outreach strategies for LGBTQ+, veteran, justice-involved, and other vulnerable populations.Support budget tracking and grant compliance for the program’s deliverablesREQUIRED EDUCATIONBachelor’s Degree in Social Work, Psychology, or related human services fieldPREFERRED EDUCATIONMaster’s Degree in Social Work, Public Health, Psychology, Mental Health or related fieldLICENSES/CERTIFICATIONSNYS Driver’s LicenseCertified Recovery Peer Advocate, Certified Recovery Coach, Certified Peer Specialist.PREFERRED EXPERIENCE2 years of experience providing or coordinating service delivery, mentoring/coaching/leading staff and/or volunteersExperience working in outreach programs or other in-community service delivery settingsFamiliarity with regulations governing substance use disorder recovery support servicesCOMPETENCIES (KSAs)LeadershipInitiativeEthical PracticesJudgmentRelationship ManagementEmotional IntelligenceProfessional BoundariesGlobal and Cultural AwarenessCritical EvaluationProblem SolvingDecision MakingCommunicationTeamworkCrisis ManagementTechnical CapacityWORK ENVIRONMENTThis job mostly functions in an in-community setting.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.
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