Program Coordinator (57937)

Summary
The Program Coordinator for Brooklyn Community Recovery Center’s Neighborhood Outreach on Wheels (NOW) mobile unit manages the daily operations of a program intended to expand access to recovery‑oriented services, mitigate harm from substance use, and strengthen workforce development opportunities for individuals in recovery. The coordinator will inform and refine the program’s policies and procedures, develop and maintain community partnerships, lead a team of Certified Recovery Peer Advocates (CRPAs) to deliver services, and liaise with agency departments in furtherance of the program’s mission. This position combines program leadership, staff supervision, data‑driven evaluation, and active field engagement with diverse Brooklyn communities impacted by substance use and social determinants of health.

Programs offered through our Recovery Community and Outreach Center are designed to engage a broad and diverse cross section of the recovery community, enhance well‑being, and promote recovery‑oriented living.

What We Offer

100% employer‑paid medical insurance for all eligible employees and their dependents!

(10) Paid Holidays

Paid vacation, sick time, personal and wellness time

Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week

Pet insurance, legal support, and other supplemental insurance

A generous tuition reimbursement program

403(b) retirement plan

Competitive wages and more…

Essential Duties and Responsibilities

Responsible for both administrative and peer professional staff; supervises their hiring, informs/conducts performance evaluations, assigns training activities, recommends for promotions, evaluates for discipline and terminations.

Coordinate mobile outreach logistics, including schedules, staffing, supplies, and reporting on engagement numbers; oversee coordination of recovery coaching, Narcan/OOPP trainings, wellness workshops, and pop‑up recovery events.

Collect and analyze data on outreach contacts, enrollments, and training outcomes; prepare monthly and quarterly reports per DOHMH requirements.

Facilitate staff meetings, monitor program activities, and ensure compliance with Phoenix House policies and DOHMH grant requirements.

Strengthen partnerships with community organizations, elected officials, law enforcement, and public health entities to coordinate the “Quick Response Team” (QRT) model for overdose and harm reduction response.

Evaluate and monitor program activities (e.g., counseling, peer encounter groups, seminars and workshops, work assignments).

Represent BKCRC in community coalitions, advisory boards, and stakeholder meetings.

Develop culturally competent and trauma‑informed outreach strategies for LGBTQ+, veteran, justice‑involved, and other vulnerable populations.

Support budget tracking and grant compliance for the program’s deliverables.

Qualifications
Required Education

Bachelor’s Degree in Social Work, Psychology, or related human services field

Preferred Education

Master’s Degree in Social Work, Public Health, Psychology, Mental Health, or related field

Licenses/Certifications

NYS Driver’s License

Certified Recovery Peer Advocate, Certified Recovery Coach, Certified Peer Specialist

Preferred Experience

2 years of experience providing or coordinating service delivery, mentoring/coaching/leading staff and/or volunteers

Experience working in outreach programs or other in‑community service delivery settings

Familiarity with regulations governing substance use disorder recovery support services

Competencies (KSAs)

Leadership

Initiative

Ethical Practices

Judgment

Relationship Management

Emotional Intelligence

Professional Boundaries

Global and Cultural Awareness

Critical Evaluation

Problem Solving

Decision Making

Communication

Teamwork

Crisis Management

Technical Capacity

Work Environment

This job mostly functions in an in‑community setting.

Physical Demands

Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.

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