Technical Operations Manager (Demand)

The Technical Operations Manager, Demand will focus on Magnite’s ClearLine product and play a lead role in ensuring clients using our technology achieve optimal results. A core component of the role is utilizing emerging AI technologies and advanced analytics to streamline workflows, identify insights across large datasets, and drive scalable operational solutions

The role serves as an internal point of escalation at the intersection of Account Management and Product/Engineering

ClearLine is a SpringServe-powered buy-side platform that transacts across the Magnite media footprint

Manage a queue of technical escalations from ClearLine Account Managers while maintaining a high standard of organization, responsiveness, professionalism, and stakeholder communication

Troubleshoot highly complex technical issues spanning multiple platforms, systems, reporting pipelines, APIs, and integrations

Use modern AI tools and emerging technologies to identify repeatable operational challenges, design scalable solutions, automate workflows, and improve team efficiency. This role will be expected to actively evaluate and leverage evolving AI capabilities to deliver meaningful operational impact

Create and maintain technical documentation for both internal and external audiences, including troubleshooting guides, platform feature documentation, process documentation, and customer-facing support materials

Take initiative in investigating ambiguous problems, proactively seeking answers, asking thoughtful questions, and driving issues to resolution with minimal oversight

Learn new platforms, systems, and technical concepts quickly while demonstrating strong ownership and long-term retention of operational knowledge

Act as a cross‑functional project lead when needed, coordinating efforts across Technical Operations, Product, Engineering, Account Management, and external partners to resolve issues and execute initiatives

Partner directly with Product and Engineering teams to upscale bug reports, define technical requirements, reproduce issues, and support resolution efforts

Create, manage, and troubleshoot custom data feeds and reporting solutions using SQL and Python within Snowflake, Databricks, and related data environments

Query and analyze large datasets across multiple systems using SQL and Python to identify trends, diagnose issues, and support operational decision‑making

Troubleshoot advanced programmatic advertising workflows and integrations, including:

VAST and OpenRTB protocols

DSP/SSP integrations

Audience onboarding and DMP workflows

Video ad serving and delivery behavior

Tracking and reporting discrepancies

Platform and API integrations

Benefits

Equity and Employee Stock Purchase Plan

Pension and Retirement Savings Plan in Several Countries

Comprehensive Healthcare Benefits for You and Your Family

Generous Time Off, Holiday Breaks and Summer Fridays

Family-Focused Leave Benefits

Cell Phone Subsidy

Performance Management, and Investment in Diversity Initiatives

Bonusly Peer-to-Peer Recognition Program, Turning Recognition into Tangible Perks and Magnite Swag

Community Service Events

Wellness Coach—Meditate and Recharge with an Unlimited User Account for You and a Plus One

Qualifications

Strong proficiency in SQL and Python for data analysis, troubleshooting, automation, and workflow development

Excellent verbal and written communication skills, with the ability to identify root causes, explain technical concepts clearly, and guide stakeholders toward solutions

Strong knowledge of video advertising ecosystems, particularly within CTV and programmatic environments

Strategic mindset with the ability to balance immediate operational needs with long‑term scalable solutions

Ability to work independently, prioritize effectively, and thrive in a fast‑paced environment

Strong project management and cross‑functional coordination skills

Experience troubleshooting ad requests and API interactions using tools such as cURL and browser developer tools

Strong analytical thinking and troubleshooting abilities, with experience diagnosing and resolving complex technical issues

Excellent technical writing and documentation skills

Understanding of the programmatic advertising call chain, including VAST and OpenRTB protocols

Experience developing and optimizing media strategies for performance‑driven advertising campaigns

3+ years of relevant experience in technical operations, ad tech, programmatic advertising, solutions engineering, or related fields

Strong interest in and aptitude for learning emerging AI technologies, with the ability to apply AI tools to operational workflows and problem‑solving

Bachelor’s degree or equivalent professional experience

Experience working with advertising agencies, DSPs, SSPs, or related advertising technology platforms

Strong understanding of audience targeting capabilities, identity/data strategies, and related advertising technologies

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