Customer Technical Specialist III

Computer User Support Specialist / IT Service Desk Technician

Location:

Los Angeles, CA / Telework Hybrid
Onsite Requirement:

Must live within 55 miles of the Los Angeles Regional Office and report onsite 1 day per week/as needed
Pay:

$28.50/hr W2 OR $33.50/hr 1099
Contract:

8 months to start

Overview
Peraton is seeking a

Computer User Support Specialist / IT Service Desk Technician

to support the HHS OIG Information Technology Service Desk Support and Engineering Services Program. This role provides technical assistance to HHS-VIP and HHS users, resolving computer hardware, software, network, printing, email, operating system, and related IT issues.

This is primarily a telework role, but candidates must reside within 55 miles of the Los Angeles Regional Office and be available for onsite support once per week and additional dispatch support as needed.

Important:

Candidates must have an

active Public Trust clearance

at time of submission.

Key Responsibilities

Provide responsive and reliable IT support to end users, including VIP users
Resolve hardware, software, network, telecommunications, printing, email, and operating system issues
Respond to technical support requests by phone, email, electronically, and onsite as needed
Diagnose, isolate, and troubleshoot technical issues using historical records and ITSM tools
Document, track, and monitor incidents in ServiceNow ITSM through resolution
Meet SLAs related to speed to answer, first-contact resolution, and aged ticket limits
Escalate issues to appropriate support teams, including Tier 3, when needed
Provide onsite support once per week at the HHS OIG Regional Office
Provide smart hands support to Tier 3 personnel when onsite
Support users with computer hardware, software, installation, word processing, email, and operating system questions
Required Qualifications

Active Public Trust clearance required
U.S. Citizenship required
Must reside within 55 miles of the Los Angeles Regional Office
2+ years of experience with a Bachelor's degree
OR
0 years of experience with a Master's degree
OR
4+ years of experience with a High School Diploma
1+ year of help desk experience
Experience using ITSM tools, preferably ServiceNow
Strong customer service and communication skills
Ability to support VIP and standard end users professionally
Ability to troubleshoot hardware, software, network, and telecommunications issues
Technical Skills

Help Desk / Service Desk Support
ServiceNow ITSM
Windows Operating Systems
Microsoft Office / Microsoft 365
Hardware and Software Troubleshooting
Network Connectivity Troubleshooting
Printing Support
Email Support
Remote User Support
Incident Documentation and Ticket Tracking
Smart Hands Support
Tier 1 / Tier 2 Support
Additional Notes

Telework role with onsite support required 1 day per week
Must be local to the Los Angeles area
Active Public Trust clearance is required
Supports HHS OIG users, including VIP users
Strong fit for Help Desk, Service Desk, Desktop Support, and Computer User Support professionals

Join the TASC Technical Services team, with 30 years of excellence in the staffing industry! We offer competitive benefits including health care plans, a 401k plan with company match, and a weekly paycheck with direct deposit. Additionally, we follow all state and federal guidelines for compensated time off. TASC Technical Services is an Equal Opportunity Employer.