UX Writer for Customer Journeys

To support a global leader in technology, the temporary UX Writer for Customer Journeys will craft engaging email campaigns and in-app messaging to drive user growth, onboarding, and feature retention in a hybrid work environment based in Culver City, CA.
Key Responsibilities

Own the Lifecycle Medium by translating complex product features into engaging onboarding and re-engagement email campaigns
Craft clear, impactful copy across the user lifecycle, including emails, push notifications, and in-app marketing
Drive behavioral change through copy strategies that encourage users to explore new features and develop long-term habits

Required Qualifications

Proven experience writing strategic lifecycle email campaigns focused on user onboarding and feature activation
Background in writing for apps or platforms that drive behavioral change or skill-learning
Demonstrated understanding of growth metrics such as click-through rates and feature adoption milestones
Experience with in-app UX writing, including modals and push notifications
Strong ability to articulate and defend copy choices to stakeholders