Senior Program Manager — National Contact Center (Remote)

Creative Solutions Services, LLC is seeking an experienced Senior Program Manager to lead the Department of Labor National Contact Center contract. This role ensures high performance, oversees operations and compliance, manages budgets, and leads workforce strategies. Ideal candidates will have 15+ years of experience in contact center operations and 10+ years in a leadership role. A Bachelor's degree in Business Administration or related fields is preferred, along with PMP or ITIL certifications. Remote work is permitted within the Washington, DC Metro Area.
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