Learning Experience and Multimedia Production Specialist

At

Community Association Management , we believe education helps communities succeed. Our WHY is to creatively find solutions and overcome challenges so we can work together to advance the common cause. Through HOA University, we are building a modern learning experience that helps HOA board members learn, lead, and serve their communities with confidence. As the

Learning Experience & Multimedia Production Specialist , you’ll help turn that vision into practical, engaging online education for the volunteer board members and communities we serve.

About the Role
The Learning Experience & Multimedia Production Specialist supports the development, production, and ongoing growth of our board member education and leadership development platform.

What You’ll Do
Course Production

Build and publish courses, learning paths, bundles, quizzes, certificates, and downloadable resources in LearnWorlds.

Convert approved scripts, guides, procedures, and subject matter input into engaging online learning experiences.

Organize courses so they are easy for board members to follow, complete, and revisit.

Support the development of 5–7 minute video lessons, course guides, checklists, templates, worksheets, and knowledge checks.

Maintain course catalogs, tags, descriptions, metadata, and learner-facing course pages.

AI Video & Multimedia Production

Create educational videos using Synthesia and other AI‑assisted video tools.

Build and maintain branded video templates, intros, outros, thumbnails, captions, transcripts, and visual standards.

Produce graphics, visual aids, worksheets, handouts, and course materials that align with brand standards.

Record, edit, and organize webinar content for future use.

Ensure video lessons are clear, professional, accessible, and consistent across the HOA University platform.

LearnWorlds Platform Administration

Maintain the HOA University learning platform, including courses, users, access levels, certificates, and reporting.

Assist with learner onboarding, user experience improvements, and course navigation.

Support public course access, client companion lessons, subscription offerings, and future certification programs.

Monitor learner engagement, completion rates, quiz performance, and certificate activity.

Recommend platform improvements that make learning easier, clearer, and more valuable for board members.

Instructional Design Support

Help structure courses around clear learning objectives and practical outcomes.

Improve educational content for clarity, engagement, and retention.

Work with subject matter experts to turn complex topics into plain‑language learning.

Support a consistent course structure across HOA University.

Identify when content needs review by relevant experts.

Brand & Quality Control

Maintain a consistent look, tone, and learner experience across materials.

Apply brand standards to courses, videos, graphics, certificates, and resources.

Use a voice that is professional, approachable, supportive, and clear.

Review course materials for formatting, accuracy, grammar, accessibility, and consistency before publishing.

Help ensure HOA University reflects the same standard of service and professionalism.

Cross‑Functional Collaboration

Work closely with Training & Documentation Team, Marketing, Business Development, Operations Leadership, and Executive Leadership.

Partner with subject matter experts to gather input, clarify details, and prepare content for production.

Support marketing and business development with learner‑facing course descriptions, platform pages, and promotional content.

Assist with continued improvement of the Board Resource Center and alignment between Board Resource Center materials and HOA University courses.

Requirements
What You’ll Bring

Instructional design

Online learning development

Learning management systems

Multimedia production

Educational technology

Training content development

Video production or editing

Experience building or managing courses in an LMS or online learning platform

Experience with LearnWorlds, or the ability to quickly learn the platform

Experience with Synthesia, HeyGen, Canva, Camtasia, Articulate, Adobe Captivate, or similar tools

Comfort using AI‑assisted tools

Strong writing, editing, organization, and project management skills

Ability to take complex information and make it simple, practical, and easy to understand

Strong attention to detail and commitment to brand consistency

Ability to manage multiple projects independently with limited direction

Comfort working with leadership, subject matter experts, and cross‑functional teams

Knowledge of HOA operations, board governance, community association management, or related terminology is a plus

Preferred Experience

Online courses

Educational videos

AI‑generated training videos

Webinars

Certificates or certification programs

Quizzes and assessments

Downloadable guides, checklists, worksheets, or templates

LearnWorlds

Synthesia

Canva

Camtasia

Articulate

Adobe Captivate

ChatGPT or similar AI tools

Basic website or landing page content management

Learning analytics and learner engagement reporting

Adult learning principles

Work Environment & Schedule
Full‑time, 40 hours per week, Monday–Friday. Primarily office‑based or hybrid, depending on company needs. May require occasional extended hours to support course launches, webinars, or special training initiatives. Occasional travel may be required for meetings, events, or content production.

Success in This Role

Successful launch and continued growth of HOA University

Number of courses, lessons, videos, guides, quizzes, and certificates developed and published

Consistency and quality of the learner experience

Effective use of LearnWorlds and Synthesia to create a scalable course production process

Learner engagement, completion, satisfaction, and certificate activity

Improved organization and accessibility of board education resources

Positive feedback from leadership, subject matter experts, and learners

Join Our Mission
This is an opportunity to help build something meaningful from the ground up. If you enjoy learning technology, video production, clear communication, and helping people understand complex topics, this role gives you the chance to make a lasting impact. Together, we can help board members learn with confidence, lead with clarity, and build stronger communities.

#J-18808-Ljbffr