Events Production Lead Technician

Provide audio-visual support for events across The Corning Museum of Glass (Museum), ensuring all AV needs are delivered, maintained, and functioning effectively. Work under the direction of the Events Production and Program Manager (EPPM) to assist with inventory management of AV equipment, including backup supplies. Act as the primary daily point of contact for temporary production technicians.

RESPONSIBILITIES
Technical Production Support

Provide full technical support for events, including setup, operation, troubleshooting, and teardown of audio-visual, lighting, and staging systems

Maintain all event space systems (audio, lighting, projection, screens, and staging equipment), ensuring functionality and addressing repair or upgrade needs

Assist with inventory control and coordinate equipment logistics, including external vendor rentals and staging requirements

Perform routine maintenance and assist with upgrades of technical equipment and systems

Contribute to development and maintenance of standard operating procedures and training documentation

Event Execution & Client Support

Collaborate with event planners, internal teams, and clients to support event execution, technical requirements, and overall event flow

Assist event clients with preparation and execution of presentation materials

Respond to client and team inquiries in a professional, timely, and solution-oriented manner before, during, and after events

Audio / Video / Lighting Operations

Deliver high-quality audio, video, and lighting execution, including live mixing and system operation

Troubleshoot technical issues across audio, video, and lighting systems during events

Demonstrate working knowledge of audio systems (including Dante), video signal flow, and lighting control systems (including DMX and grandMA)

Stage and Production Support

Support stage production needs including rigging, truss work, soft goods, and stage decking setup and strike

Coordinate with internal and external crews to ensure smooth execution of production elements

Operate production intercom systems and support overall backstage communication

Team Coordination

Serve as day-to-day point of contact for temporary production technicians, providing coordination, guidance, and support

General

Actively and intentionally support the Museum’s commitment to diversity, equity, accessibility, and inclusion.

Actively support the Museum’s Advancement initiatives.

Adhere to all safety regulations to ensure a safe and healthy environment for events and staff

Safeguard and maintain control of organizational assets, minimizing risk of loss or damage

Handle customer and vendor proprietary information with strict confidentiality

Stay current with industry trends and advancements in audio-visual technology

Maintain flexibility to work additional hours as needed to meet job requirements

Actively participate in team meetings, contributing ideas and solutions to support event success

Collaborate as a member of cross-functional teams and work groups, as needed

EDUCATION AND EXPERIENCE

Bachelor’s degree in audio-visual technology or a related field preferred

Minimum of five (5) years’ experience supporting live events, with strong expertise in audio-visual and lighting systems

Hands‑on experience setting up, operating, troubleshooting, and repairing a wide range of audio-visual equipment

Proficiency with Microsoft Office and cloud-based platforms (Office 365, OneDrive, SharePoint, Teams) and ability to quickly learn new software

Strong communication skills with experience providing clear updates on projects, repairs, and support activities

Experience creating training materials and delivering end‑user training

SKILLS AND ABILITIES

Uphold the Museum’s mission, vision, and values while representing the organization professionally in all interactions

Adhere to organizational and departmental policies and procedures

Manage multiple priorities and deadlines with flexibility, resourcefulness, and a solution-oriented approach

Build and maintain strong professional relationships with colleagues, volunteers, and external stakeholders

Deliver exceptional customer service in a fast‑paced, high-demand environment

Work independently and collaboratively, providing clear communication and consistent updates

Handle sensitive and confidential information with discretion

Maintain a flexible schedule, including availability for evenings, weekends, and holidays

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move about, operate or use equipment, detect or distinguish, and reach. The employee is frequently required to remain in a stationary position, ascend and descend, position oneself, and communicate. The employee is occasionally required to detect or distinguish (to be aware of emergency situations through smell as well as detect overheating equipment). Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception and ability to distinguish color and adjust focus.

The employee is frequently required to move or transport up to 50 pounds.

The work environment is regularly indoors and climate controlled. The work environment is frequently working near moving mechanical parts and in high precarious places. The work environment is occasionally indoors not climate controlled, odors, fumes, airborne particles, outdoor weather conditions (events), extreme heat (filming hot glass shows). The noise level in the work environment is usually moderate but occasionally louder for events such as concerts, performances, and various events (never for more than 3 hours).

SAFETY RESPONSIBILITIES
The employee shall be fully acquainted with and comply with all safety policies and procedures of the Corning Museum of Glass.

CONFIDENTIALITY
Maintain confidentiality of information related to the Corning Museum of Glass and employees that may be encountered, either formally or informally, during the normal course of business.

DISCLAIMER
The duties listed above are intended only as illustrations of the various types of work that may be performed and is not an inclusive summary of job duties and responsibilities. The omission of specific statements of duties or responsibilities does not exclude them from the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the Corning Museum of Glass as the needs of the Museum and requirements of the job change.

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