eCommerce Content Specialist

Job Summary The eCommerce Content Specialist ensures the accuracy and timely updates of web content on RSSC.com and its associated properties. This role involves collaborating with international, consumer, trade marketing, and revenue management teams to gather and input all necessary assets for product offerings and itinerary deployment.
Position Responsibilities Collaborate in the creation and regular updates of web pages on RSSC.com, ensuring accurate, up‑to‑date information.
Work with the creative team to design and develop web pages using HTML and CSS.
Use CMS to refresh and maintain content and imagery, ensuring the brand websites remain current and engaging.
Collaborate with international offices and trade marketing teams to streamline requests, meet project timelines, and secure necessary assets.
Communicate and execute requests to maintain consistency across consumer and trade content, promotional offers, homepage messaging, and landing pages.
Assist with ad‑hoc CMS requests from the Marketing team, including management of vanity URLs, hosting of images, PDFs, etc.
Serve as liaison between Revenue Management, Destination Services, and the digital team for timely updates and requests.
Manage the Information inbox, addressing requests promptly or delegating to appropriate departments.
Audit and review content across critical website sections for accuracy and relevance.
Coordinate with global stakeholders to approve content and source new copy and imagery.
Perform SEO tasks based on technical recommendations to improve visibility and rankings.
Document processes to contribute to the knowledge base and support ongoing tasks.
Support upcoming mobile app development, website redesign, and CMS migration efforts.
Maintain the Regent Program calendar and coordinate digital experience team on code deployment windows.
Perform other job‑related functions as assigned.
Qualifications Bachelor’s Degree in Business, Marketing, or a related field (or equivalent education/experience).
Minimum of 2 years of digital marketing experience; travel industry experience preferred.
Basic experience with HTML, CSS, and Photoshop.
Strong background and knowledge of content management systems and Microsoft Office Suite.
Excellent written and verbal communication skills.
Familiarity with CMS, eye for design, and proofreading skills.
Ability to use time efficiently, prioritize, and manage multiple projects with tight deadlines.
Ability to approach others courteously and perform well under pressure.
Excellent follow‑up skills.
Proficiency in Microsoft Word and Excel; Photoshop; Dreamweaver; Adobe Customer Journey Analytics; CMS platforms such as Drupal, Adobe Experience Manager, and Salsify.
Experience with SEO and AEO.
Equal Opportunity Employer It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or marital or veteran status.

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