Content Designer III

UX Content Designer III

Do you enjoy solving complicated content problems and using your content design skills to impact user experiences that help millions of people enjoy more of the world? As a Content Designer III in the Experience Design (XD) team, you will work in a worldwide cross-disciplinary team that unites Product Design, Content Design, and Research to deliver innovative and cohesive end-to-end experiences for our Expedia and Insurance products.
Responsibilities

Design thoughtful, intuitive, and accessible content solutions for a range of product use cases and interactions – from onboarding and in‑app education to transactional flows and push notifications.
Apply solid information architecture methods (content modeling and mapping) and UI frameworks to design scalable content solutions.
Audit, analyze, structure, create, and present compelling UX content throughout the product experience.
Partner across product and research teams using human‑centered design methods to drive content tests that measurably improve the traveler experience, and identify, log, prioritize, and resolve content bugs across the portfolio.
Apply a holistic, customer‑focused approach to creating a cohesive content strategy for our loyalty programme across all product areas.
Use qualitative and quantitative insights, along with business analytics, to drive content insights and solutions.
Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content.
Have strong facilitation and presentation skills to clearly and confidently communicate the rationale for decision‑making to team members and stakeholders.
Influence, persuade, and negotiate with stakeholders to design the best experiences that meet the needs of travelers and businesses.
Minimum Qualifications

Bachelor’s degree in a related technical field or equivalent professional experience in core skills such as UX Writing, content audits and analysis, content mapping and modeling, information architecture, content planning and sourcing, conversational design, and storytelling.
5+ years of experience as a Content Designer, UX writer, or Content Strategist.
Ability to audit, analyze, structure, create, and design content independently in compelling user‑focused product experiences using established frameworks.
Strong skills in presenting compelling rationale and narratives behind content strategies and decisions to peers, partners, and key stakeholders.
Expertise in persuasion and negotiation with stakeholders to create optimal experiences that balance traveler satisfaction and business objectives.
Experience applying human‑centered design practices to product experiences.
Preferred Qualifications

Experience taking a thoughtful, empathetic, and inclusive approach to design that meets every user where they are.
Experience solving complicated content problems for multiple user segments and developing content solutions across brands.
Portfolio that showcases your skills as a design thinker and honed UX writer, including examples of cross‑functional influence to drive retention in Loyalty and Membership areas.
Curiosity to explore and apply emerging AI technologies, including prompt engineering and structured content to enhance strategy and operational efficiency.
Compensation

The total cash range for this position in Seattle is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Benefits

We provide a full benefits package, including travel perks, paid time‑off, parental leave, a flexible work model, and career development resources. Additional wellness and travel reimbursement, travel discounts, and an International Airlines Travel Agent membership may also be available.
Accommodations

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please contact our Recruiting Accommodations Team through the Accommodation Request portal.
EEO Statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. The employer participates in E‑Verify.

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