Customer Experience Specialist

Sales Order Processor

This position is responsible for processing sales orders, addressing the needs of customers and/or brokers, and resolving issues as they occur for our wholesale business. This position works closely with territory sales managers and other customer experience specialists.
JOB SUMMARY
Answer incoming calls, respond to emails, and provide account and order information such as order status, product availability, processing updates, and shipping times.
Process incoming sales orders into our system and see them through to completion, including follow-up to resolve anything delaying their completion.
Respond to new customer inquiries and set up new accounts in the system, including all necessary business information, shipping requirements, and personnel contacts.
Support territory sales managers and contracted brokers by providing timely and accurate information and solutions as requested.
Resolve problems relating to products and shipping. Process claims, credits, and replacements in the system relates to quality and damage issues.
Coordinate professionally with other teams such as Finance, Operations, and Warehouse when necessary to ensure situations are addressed.
Develop an understanding of our brand, products, and policies to better service our wholesale customers and contracted sales representatives.
REQUIREMENTS
1-3 years of related experience required. Bachelor's degree preferred; high school diploma required
Strong written and verbal communication skills for both internal and external exchanges
Ability to organize and prioritize your own workflow
Strong problem-solving and analytical capability
Customer service/sales experience preferred, preferably in consumer goods
Strong computer skills and experience with Microsoft Office
Ability to work independently and as a member of a team
Ability to climb stairs