Associate Vice President, Claims Property, Commercial, Excess & Surplus/Specialt

Associate Vice President, Claims Property, Commercial, Excess & Surplus/Specialty

About the Company

Prominent insurance & financial services organization

Industry
Insurance

Type
Privately Held

Founded
1926

Employees
10,001+

Categories

Banking
Finance
Financial Services
Insurance
Investment Management
Banking & Mortgages
B2C
Auto Insurance
Auto Insurance Rates
Car Insurance
Car Insurance Quote
Carriers
Online Auto Insurance
Marketplace
Car Insurance Quotes
Investments
Retirement Plans
Nationwide
Life Insurance
Retirement

Specialties

insurance
banking
investments
annuities
and life insurance and retirement planning

About the Role

The Company is seeking an Associate Vice President for Property Claims with a focus on Commercial, Excess, and Surplus/Specialty lines. The successful candidate will be responsible for driving the strategic direction of the Property Claim Department, ensuring alignment with the organization's goals and objectives. This role requires a leader with a strong background in claims operations, particularly in the commercial, excess, and surplus/specialty insurance sectors. The AVP will be accountable for the overall performance, growth, and profitability of the property claims segment, and will oversee the execution of the leadership team in delivering exceptional quality, customer service, and associate engagement. Key responsibilities include developing and implementing claims field policies, programs, and standards, as well as managing vendor relations. The ideal candidate will have a proven track record in achieving objectives related to claims handling practices, customer satisfaction, and productivity, and will be adept at setting strategic vision and building industry expertise.

Candidates for the AVP position should have an undergraduate degree, with a preference for a post-graduate degree, and at least 10 years of experience in claims operations, including a minimum of 5 years in a leadership capacity. Strong decision-making skills, strategic agility, and the ability to lead and manage diverse teams are essential. The role also requires a deep understanding of commercial, E&S, and specialty claims, distribution channels, and unfair claims handling regulations. The AVP will be expected to represent the organization in external forums and events and to drive field claims and technical excellence across geographies. Experience in LEAN management is desirable, and the candidate should be highly collaborative with value chain partners across business units. The position demands a leader who is passionate about delivering extraordinary care and is committed to fostering a high-performance culture that values collaboration, innovation, and continuous improvement.

Hiring Manager Title
VP

Functions

Operations