Renewals Manager

To support revenue retention, the full-time Renewals Manager will execute the renewals process for a portfolio of subscription customers, managing communications, pricing negotiations, and contract administration in a remote environment.
Key responsibilities

Execute the renewals process for assigned subscription customers, ensuring timely renewals and minimizing financial attrition
Manage customer communications and facilitate pricing discussions to address objections and drive successful renewals and expansions
Collaborate with cross-functional teams to identify renewal risks and growth opportunities, maintaining CRM data and tracking customer interactions

Required qualifications

4-year degree or equivalent experience
3+ years of experience in customer renewals or account management within a SaaS or subscription-based business
Proven track record of achievement against quotas and KPIs
Strong understanding of Net Revenue Retention (NRR) and recurring revenue drivers
Proficiency in CRM platforms, with HubSpot experience preferred