Card Services Product Strategist

Card Services Product Strategist

This position is currently hybrid-eligible, with the expectation of three days pre-assigned on-site attendance. We require California residency and living within a 50-mile commute of our headquarters in Santa Ana.
At Orange County's Credit Union (OCFCU), we believe in simple, human banking rooted in purpose: "Simple Banking. For People, Not Profit." With $3B in assets and 150,000+ members, we're entering an exciting new chapter focused on growth, innovation, and exceptional member experiences.
This Card Services Product Strategist role is for a self-directed, analytical thinker who can turn insights into action and bring forward-thinking payments strategies to life.
What You'll Do
Development and optimization of credit and debit card programs (features, pricing, benefits)
Anticipate payments trends and bring innovative solutions to market quickly
Use data to uncover insights, drive performance, and improve interchange and portfolio growth
Leverage new tools and technology, including AI, to elevate results
Collaborate across teams to support growth in lending, business banking, and beyond
Improve servicing models and empower teams with tools and insights
Stay ahead of industry trends and member expectations
Use storytelling and data to influence leadership and shape strategy
Streamline processes, improve efficiency, and maintain regulatory compliance
Produce initiatives that enhance performance, profitability, and member satisfaction
Who You Are
Proactive, accountable, and self-driven
Analytical and structured, with a bias for action
Curious and forward-thinking about payments and fintech
Strong communicator who simplifies complex ideas
Tech-savvy and comfortable using AI tools
Motivated to build something meaningful and lasting
What You Bring
Bachelor's degree or equivalent experience
5+ years in card services, payments, or product development (financial services preferred)
Proven success driving product growth and innovation
Strong data analysis and performance optimization skills
Advanced PowerPoint and executive presentation abilities
Experience working cross-functionally to implement solutions
Why Join Us
Make a real impact on members' financial lives
Influence strategy and present directly to leadership
Be part of a forward-thinking, growth-focused organization
Health Coverage

Comprehensive benefits, including Anthem, Delta Dental, and VSP, effective from your first day.
Financial Security

Life insurance at no cost and a 401(k) plan with an employer match up to 6%.
Work-Life Balance

13 days of vacation and seven (7) sick days annually and paid holidays.
Recognition & Growth

Annual merit increases, discretionary and referral bonuses, as well as educational grants up to $1,000 per year.
Final offers are based on qualifications, experience, and internal equity. The anticipated range for this role is $95k - $118k annually.
Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.