Director, Sales Operations

Responsibilities

Responsible for the management and execution of programs, processes, systems, communications & logistics related to Sales Operations

Take ownership and define, deliver and manage programs on a global basis

Support achievement of business objectives and goals by designing, coordinating, implementing, managing, measuring and monitoring the effectiveness of sales programs.

Partner & collaborate with senior Strategy and Operations colleagues, IT & other business units to capture operational & business requirements.

Provide thought leadership on appropriateness of tools and process to deliver program goals.

Design and deliver program communications and presentations to all management levels within and beyond Sales.

Manage ongoing interactions with internal stakeholders

Create and manage key success measurement criteria and develop feedback reports and analysis to drive continuous program improvement.

Requirements

Bachelor’s Degree or higher

10+ years’ business experience

7+ years successful project management experience involving implementation of large strategic projects across a complex matrix organization with distributed virtual teams.

Ability to lead multiple large projects in parallel

Experience supporting content, strategy or product and/or product strategy, analytics platform projects and programs

Experience with release planning, authoring user stories and acceptance criteria, viable product negotiation, and working with agile development teams with successful results.

Demonstrated track record of successful business analysis, design and management of optimized processes, projects and programs in a complex global workforce environment.

Leadership skills with the ability and credibility to own and manage complex global cross-business-unit programs of work.

Excellent stakeholder management, people skills, negotiation, influencing, collaboration, communication, and presentation skills a must.

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