Creative Services Operations Director – Temporary

Responsibilities

Serve as the interim operations lead for NA creative services, ensuring business continuity across all current and upcoming initiatives

Partner closely with NA Marketing and events teams to maintain workflow prioritization and execution of key business priorities

Oversee all NA creative deliverables across NPD campaigns, Amazon, core programs, and ad-hoc requests

Ensure all artwork meets the brief with no typos or misinformation

Act as the primary NA operational point of contact across global creative forums, ensuring regional needs are represented and incorporated

Own end-to-end project management for all creative initiatives, from brief intake through final delivery

Develop and maintain project timelines, tracking milestones, dependencies, and risks to ensure timely execution

Manage multiple concurrent projects, balancing shifting priorities while maintaining delivery standards

Implement and reinforce project management best practices, tools, and processes to improve workflow efficiency and transparency

Facilitate regular status meetings, providing clear updates to stakeholders and proactively addressing blockers

Partner with internal and external teams to ensure alignment on deliverables, timelines, and expectations

Oversee briefing and development of creative assets for NA campaigns and events (in-store and virtual)

Ensure timely and accurate delivery of assets to retailer platforms, including file formatting and naming conventions

Monitor quality control to ensure all assets meet brand and technical standards

Maintain operational rigor in asset management, version control, and delivery processes

This role reports directly to the General Manager, NA.

Requirements

6+ years of experience in creative project management and operations

Proven experience stepping into complex environments and quickly driving continuity and results (interim/contract experience a plus)

Strong project management expertise, with demonstrated ability to manage multiple high-priority workstreams simultaneously

Experience implementing structure, timelines, and processes in fast-paced, deadline-driven environments

Background managing creative teams within agency or brand environments (beauty, luxury, or consumer goods preferred)

A deep understanding of design processes and production requirements

Exceptional organizational skills and attention to detail; thrives in structured, process-driven environments

Strong leadership presence with a collaborative, solutions-oriented mindset

Excellent communication and stakeholder management skills; ability to influence and drive alignment across teams

Hands-on, "roll-up-your-sleeves" mentality with the ability to execute as needed

Self-starter who can operate independently while maintaining strong cross-functional connections

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