Responsibilities
- Serve as the interim operations lead for NA creative services, ensuring business continuity across all current and upcoming initiatives
- Partner closely with NA Marketing and events teams to maintain workflow prioritization and execution of key business priorities
- Oversee all NA creative deliverables across NPD campaigns, Amazon, core programs, and ad-hoc requests
- Ensure all artwork meets the brief with no typos or misinformation
- Act as the primary NA operational point of contact across global creative forums, ensuring regional needs are represented and incorporated
- Own end-to-end project management for all creative initiatives, from brief intake through final delivery
- Develop and maintain project timelines, tracking milestones, dependencies, and risks to ensure timely execution
- Manage multiple concurrent projects, balancing shifting priorities while maintaining delivery standards
- Implement and reinforce project management best practices, tools, and processes to improve workflow efficiency and transparency
- Facilitate regular status meetings, providing clear updates to stakeholders and proactively addressing blockers
- Partner with internal and external teams to ensure alignment on deliverables, timelines, and expectations
- Oversee briefing and development of creative assets for NA campaigns and events (in-store and virtual)
- Ensure timely and accurate delivery of assets to retailer platforms, including file formatting and naming conventions
- Monitor quality control to ensure all assets meet brand and technical standards
- Maintain operational rigor in asset management, version control, and delivery processes
This role reports directly to the General Manager, NA.
Requirements
- 6+ years of experience in creative project management and operations
- Proven experience stepping into complex environments and quickly driving continuity and results (interim/contract experience a plus)
- Strong project management expertise, with demonstrated ability to manage multiple high-priority workstreams simultaneously
- Experience implementing structure, timelines, and processes in fast-paced, deadline-driven environments
- Background managing creative teams within agency or brand environments (beauty, luxury, or consumer goods preferred)
- A deep understanding of design processes and production requirements
- Exceptional organizational skills and attention to detail; thrives in structured, process-driven environments
- Strong leadership presence with a collaborative, solutions-oriented mindset
- Excellent communication and stakeholder management skills; ability to influence and drive alignment across teams
- Hands-on, "roll-up-your-sleeves" mentality with the ability to execute as needed
- Self-starter who can operate independently while maintaining strong cross-functional connections