Creative Operations Manager

Own and continuously improve end-to-end creative intake, prioritization, planning, and delivery processes

Manage and optimize Monday.com workspaces, automations, dashboards, forms, dependencies, and reporting

Define and evolve SLAs, governance, review cycles, and scalable operational frameworks

Ensure projects move efficiently from intake through delivery while maintaining quality and realistic timelines

Partner with Creative leadership to identify bottlenecks and implement process improvements

Support capacity planning, resource allocation, workload balancing, and production forecasting across multiple creative disciplines

Track risks, dependencies, blockers, and delivery timelines for high-priority initiatives

Coordinate operational readiness for integrated campaigns, product launches, executive programs, and events

Manage external agencies, freelancers, and production vendors, including onboarding and operational coordination

Identify opportunities to streamline creative operations through AI and automation

Build and maintain workflows using AI-enabled tools to reduce repetitive work and increase team efficiency

Partner with creative teams to evaluate, pilot, and adopt new technologies that improve content production and operational scalability

Help establish best practices, documentation, and governance for responsible AI usage across creative workflows

Own the administration and optimization of creative operations platforms, with deep expertise in Monday.com

Maintain templates, automations, dashboards, documentation, asset libraries, and operational standards

Drive adoption of scalable self-service systems and standardized workflows

Continuously improve reporting, visibility, and operational health across the organization

Act as the operational bridge between Creative and cross-functional partners including Product Marketing, Demand Generation, Web, Events, Content, Communications, and Leadership

Lead project kickoffs, planning sessions, operational reviews, and stakeholder communications

Ensure requirements, timelines, approvals, and deliverables remain aligned throughout production

Translate complex business needs into clear, actionable creative workflows

Develop dashboards and executive reporting that provide visibility into project volume, throughput, SLA performance, resource utilization, and team capacity

Analyze operational trends and recommend improvements based on data

Measure the impact of automation, AI adoption, and process enhancements

Requirements

5+ years of experience in Creative Operations, Marketing Operations, Program Management, Production Management, or similar roles

Experience working closely with in‑house creative teams, including Brand, Design, Video, Web, or Content organizations

Advanced experience with Monday.com, including workflows, automations, dashboards, forms, and reporting

Strong understanding of creative production lifecycles across digital campaigns, video, web, events, and integrated marketing

Excellent organizational, communication, and stakeholder management skills

Proven ability to manage multiple high-priority initiatives in fast-moving environments

Experience building scalable operational processes and driving continuous improvement

Comfort working independently with minimal direction and navigating ambiguity

Experience implementing AI‑powered workflows or automations within creative or marketing organizations

Hands‑on familiarity with tools such as Figma, Frame.io, Canva, Adobe Creative Cloud, DAM platforms, and modern AI tools (for example, ChatGPT, Claude, Midjourney, Runway, Veo, or similar platforms)

Experience supporting enterprise B2B marketing organizations and integrated campaign launches

Experience with vendor management, procurement processes, and budget tracking

Background in creative production, design operations, or agency operations

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