Program Supervisor - Furness

POSITION PURPOSE
The Program Supervisor directly supervises Direct Support Professional staff, assures proper implementation of The Phoenix Residence policies and procedures, and supervises and assists in the coordination and implementation of Coordinated Service and Support Plans/Individual Program Plans which include programs in activities of daily living, community integration, socialization, and health management. The supervisor also completes functions as the program’s Designated Coordinator and/or works in conjunction with the designated QIDP in the implementation and monitoring of individual program plans. This is an hourly position that requires the supervisor to work 40-50 hours each pay period, filling in shifts when open and completing manager responsibilities during the remaining 30-40 hours.

Responsibilities
The Program Manager is responsible for the overall operation of one ICF-DD.

Management

Has responsibility for the training, supervision, evaluation, and management of the House Supervisor and Direct Support Professional staff.

Assures 24‑hour coverage of the home and monitors services across multiple shifts while maintaining staffing levels according to budgetary and safety guidelines.

Assures that the appearance of the house and grounds is always well maintained and meets standards for sanitation and infection control.

Completes audits as required to oversee and monitor services.

Individual Services

Performs, oversees, and trains direct care duties for individuals living in the home.

Develops, implements, and monitors individualized Program Plans, including staff training on implementation and facilitation of individual meetings.

Completes QIDP duties according to regulatory requirements.

Advocates for the needs of the individuals residing within the home.

Manages individuals’ finances per established procedures.

Completes household operations, including cooking, cleaning, laundry, and ordering groceries and supplies as necessary.

Identifies and responds to individual needs in emotional and social areas; intervention in these areas does not fall within psychotherapy.

Performs tasks within Category II of infection control, which may include exposure to blood, body fluids, or tissue.

Safety

Adheres to all safety policies and procedures and fosters awareness and actions that promote a safe living and working environment.

Follows established lifting and transfer guidelines and trains others in proper lifting techniques and body mechanics.

Regulation Compliance

Understands, implements, and complies with all policies, procedures, and the philosophy of PRI, as well as all rules and regulations of licensing agencies.

Has working knowledge of rules and regulations including, but not limited to, Rule 245D, Rule 10 and 185, Positive Support Rule, Supervised Living Facility Regulations, Life Safety Code, Food and Beverage, funding rules, and employment laws.

Fiscal Integrity

Participates in fundraising efforts to assure fiscal integrity of the organization, including annual fundraising events, mass mailings, capital campaigns, planned giving, and grant writing.

Development of Position

Attends all mandatory in‑services and meets annual training requirements.

Takes on extra projects, participates on at least one committee, and engages on other committees as necessary.

Customer/Human Relations

Communicates effectively with individuals, staff, supervisors, families, interdisciplinary team members, and other customers verbally and in writing.

Displays cooperative, supportive, and positive conduct and presents self as an effective role model representing The Phoenix Residence.

Qualifications
The Program Manager will assume additional responsibilities as requested.

High School Diploma required.

Minimum of 2 years supervisory/management experience or a four‑year BA or BS degree in a related field (sociology, psychology, social services, etc.).

Ability to assist with completing Qualified Intellectual Disabilities Professional (QIDP) duties as needed; QIDP preferred.

CPR, First Aid, and trained medication passer certified within first 60 days of employment.

Holds a valid driver’s license and maintains a safe driving record; trained to drive Phoenix‑owned vehicles within first 60 days.

Ability to maintain a flexible schedule; position includes 44 hours of direct support care per pay period and may include weekends and holidays.

Ability to be responsible for 24‑hour on‑call coverage and respond to issues as necessary.

Excellent problem‑solving, decision‑making, and organizational skills.

Ability to read, write, and speak English adequately to respond to individuals’ needs.

Effectively communicates both verbally and in writing; listens accurately and responsively; responds to communication in a timely manner and reviews e‑mail daily.

Ability to see and hear in order to make assessments.

Ability to frequently lift up to 75 pounds, including lifting objects and/or transferring individuals.

Ability to sit, stand, stoop, bend, reach, and push/pull wheelchairs.

Ability to respond to emergencies in accordance with procedures and guidelines.

Proficient in Microsoft Office (Word, Excel, Outlook, etc.) and capable of using a computer for required documentation, communication, time‑keeping, and other assessments.

Ability to operate and maintain household, office, and facility equipment.

Ability to be employed full time.

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