Marketing Operations Specialist

About 1338Tryon
1338Tryon is a WBENC-certified, woman-owned tangible marketing agency based in Portland, Oregon. We help some of the world’s most innovative brands forge meaningful connections by executing complex marketing programs through activations and tangible engagement experiences, from branded merchandise, company stores and employee experience programs to event asset deployment, inventory management, fulfillment, supply chain management and global logistics.

By deeply understanding each client’s brand, audience, and goals, 1338Tryon delivers strategic, flawless marketing execution across promotional products, display, technology, event support, influencer outreach, print, employee onboarding & retention, CX support, and logistics. The team focuses on being a creative partner rather than a vendor, offering white-glove service and comprehensive support from concepting through global distribution.

As a Certified B Corporation, we believe that how we do business matters. We strive to build programs that are responsible, transparent, and thoughtfully executed because long‑term partnerships are built on trust with our clients, our suppliers, our employees, and the communities we serve.

We’re a collaborative, entrepreneurial team where no task is beneath anyone, including leadership. If you’re looking for a role where every day is different and your work has a visible impact, we’d love to meet you.

Mission
1338Tryon: to increase client brand value through white-glove service and tangible engagement.

1338Tryon is a woman-owned purpose-driven agency focused on building brands by facilitating ways to build meaningful connections – delivered with white‑glove service and grounded in purpose. We partner with clients that care about what they create, how they operate, and the legacy they leave behind. By immersing ourselves in their brand, audience and goals, we craft branded merchandise strategies and experiences that reflect their values and elevate their impact while honoring our roots in sustainability, equity, and community impact.

Values
Be the best.
We aim for excellence in purpose-not just in performance, but also in integrity, creativity, and contribution to our community and planet.

Be responsive.
We respond quickly, accurately with empathy and care. If we do not know the answer, we let the client know and go find the answer.

Deliver amazing service and solutions.
We go beyond solving problems—we design experiences that elevate people, reflect values, and drive lasting results.

Exceed expectations.
We start by aligning with client expectations and then exceed by adding ethical, environmental, or community expectations.

Foster a passionate, collaborative spirit.
We bring energy, joy, and purpose to everything we do—because together, we go further.

Be the change we seek in the world.
We act with intention and courage to build a better future—through our work, our partnerships, and our impact.

Conduct business demonstrating that people and places matter.
We conduct business with respect for our communities, our planet, and the people who power our work.

Always be growing.
We invest in learning, adapting, and evolving—because growth fuels innovation and responsibility.

Always add value.
We don’t just deliver products. We build experiences that matter, that last, and that align with our values.

Never apologize for being awesome!
We celebrate our strengths without arrogance, showing up with confidence, compassion, and accountability.

Role Description
You’ll play a critical role in bringing our clients’ marketing programs to life, supporting every stage of execution from online company stores and inventory management to fulfillment, event support, and customer service.

Marketing Execution
Build and maintain online company stores and marketing portals.

Configure products, categories, pricing, user permissions, and content.

Apply and maintain client brand standards and guidelines.

Support marketing programs, employee experience initiatives and event activations from concept through execution.

Source products and recommend solutions from 1338Tryon’s approved supplier network.

Develop client quotes and product recommendations while balancing brand standards, quality, timelines, and budget.

Program Management
Own assigned client programs from approved quote through final delivery, ensuring every project is executed accurately, on time, within budget, and in accordance with approved client specifications.

Manage projects by tracking customer orders and supplier production to ensure every program is delivered on time, within budget, and exactly as approved.

Drive purchase orders, production timelines, proof approvals, and shipping coordination through final delivery.

Maintain project documentation, timelines, approvals, and operational records.

Monitor program performance and identify opportunities to improve execution, customer experience, and program growth.

Balance multiple priorities while maintaining exceptional attention to detail and meeting deadlines.

Provide proactive updates to clients and internal stakeholders, ensuring expectations, timelines, and project status are clearly communicated.

Customer Experience
Deliver exceptional customer service and become a trusted resource for our clients.

Respond to customer inquiries with professionalism, urgency, and attention to detail.

Collaborate with internal teams and supplier partners to ensure projects stay on track.

Anticipate and resolve issues before they impact cost, delivery, or the client experience.

Solve problems proactively and communicate clearly throughout every project.

Operations & Fulfillment
Manage inventory, receive incoming shipments, and maintain an organized operations center.

Pick, pack, kit, and ship orders with a focus on quality and accuracy.

Prepare employee onboarding kits, event materials, promotional campaigns, and company store orders.

Receive, inspect, track, and maintain inventory accuracy for client programs and event assets, ensuring inventory is organized, available, and deployment‑ready.

Coordinate inbound and outbound freight, carrier pickups, event logistics, and asset deployment.

Conduct quality checks to ensure products, kits, and shipments meet client specifications and 1338Tryon’s standards before leaving our facility.

Inspect returned event assets, update inventory, and coordinate refurbishment, replacement, or redeployment as needed.

Ensure every shipment, event kit, company store order, and client interaction reflects the quality and professionalism of both our clients’ brands and 1338Tryon.

Continuous Improvement
Look for opportunities to improve processes, increase efficiency, and enhance the customer experience.

Help build scalable systems as 1338Tryon continues to grow.

Contribute ideas that improve how we serve clients and support one another.

Qualifications
Bachelor’s degree preferred. We welcome candidates from diverse academic backgrounds who demonstrate strong communication, critical thinking, organization, and problem‑solving skills.

2–5 years of experience in marketing operations, project management, customer service, e‑commerce, fulfillment, account management, or a related field.

Exceptional organizational skills with the ability to manage multiple priorities while maintaining outstanding attention to detail.

Strong written and verbal communication skills with the confidence to communicate professionally at all levels.

A demonstrated history of taking ownership, following through on commitments, and driving projects to completion.

Comfortable learning new technology platforms and business systems.

Ability to work on‑site in our Portland operations center Monday through Friday from 8:00AM to 5:00PM.

Ability to work comfortably in an active operations environment, including standing, bending, lifting, carrying, assembling kits, receiving inventory, fulfilling orders, and moving materials throughout the day. Must be able to safely lift packages up to 30–35 pounds independently and heavier items with assistance or appropriate equipment.

Who Thrives Here
Like variety and get bored doing the same thing every day.

Find satisfaction in solving problems and making things happen.

Enjoy balancing marketing, customer service, and logistics.

Naturally look for ways to improve processes and help your team succeed.

Want to build a career with a growing company where your ideas and contributions make a visible impact.

WHY 1338TRYON?
Join a growing, WBENC-certified, woman-owned agency where your work has a visible impact.

Work on marketing programs for some of the world’s most innovative brands, bringing campaigns, company stores, employee experience programs, and event activations to life.

Own real responsibility from day one in a role that combines marketing, customer experience, technology, and operations.

Be part of a collaborative team that values ownership, initiative, continuous learning, and exceptional execution.

Be part of a Certified B Corp committed to responsible business, transparency, and long‑term partnerships.

Comprehensive medical and dental benefits.

Recharge Days: Enjoy 12 paid holidays, your birthday off, and paid time off.

Summer Fridays: Between Memorial Day and Labor Day, salaried employees enjoy paid half‑days on Fridays.

Retirement plan eligibility beginning in Year 3.

Named one of the industry’s "Greatest Places to Work" for six consecutive years.

LOOKING AHEAD
We’re intentionally hiring someone who wants to build a career, not simply fill a position.

As 1338Tryon continues to grow, this role is designed to grow with it. You’ll develop expertise across marketing execution, operations, customer experience, and program management while helping shape the systems and processes that support our future.

Team members who consistently demonstrate ownership, initiative, strong execution, and a commitment to continuous improvement will have opportunities to expand their responsibilities and grow into leadership roles as the company evolves.

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