Program Manager - Call Center

Description
We are looking for a compassionate and driven leader for our Call Center! In this position you will provide leadership and operational oversight for the ICARE, 988 Suicide & Crisis Lifeline, Help Me Grow, and Help Me Thrive Centralized Access call centers. This role is responsible for program performance, supervisory leadership, workforce management, quality assurance, and regulatory compliance, while supporting agency priorities and ensuring timely, high-quality, person-centered services.

Minimum Requirements

Minimum Education: Bachelor’s degree

Defined Education: Social, Behavioral, and/or Health & Human Services field

Preferences: Bilingual; Licensed as LMSW, LCSW, LPC, LMFT; Minimum four (4) years of professional experience in behavioral health, substance-use, or disability services setting

Years’ Experience: Three (3) years

Defined Experience: Relevant experience in a behavioral health/substance-use/disability services area

License/Certifications: Valid Texas Driver’s License; Eligible to obtain Qualified Mental Health Professional (QMHP-CS) certification

Supervisory Experience: Two (2) years

Why Choose MHMR as Your Employer
MHMR offers an excellent and competitive benefits package designed to support the well being of our employees and their families. Our benefits include a retirement plan with company matching, day one PTO accrual, ten paid holidays plus a floating holiday, employee assistance programs, and comprehensive wellness programs that promote physical, mental, and financial health. MHMR is committed to your future; we’re a qualifying employer for Student Loan Forgiveness Programs which offers long term financial relief opportunities for eligible team members. We are committed to providing strong, meaningful benefits that make a real difference in the lives of employees and their eligible dependents. Our benefits philosophy emphasizes work–life balance, personal well being, and access to resources that help employees thrive both professionally and personally.

We CARE

We Connect People in Our Community

We Provide Access to Services

We Link People to Resources

We Empower People

Our Values Are Based On The Following Beliefs

Respect for people who are active in planning their services

Recovery is a life-long process of better health

Success as positive outcomes for each person

Participation of people and their families in the process

Inclusion in the community through services that promote growth and independence

Safe, ethical, and cost-effective services

Best practices in current research in medical, psychosocial and organizational fields

Collaboration with other organizations for better services

For a complete Job Description, detailed qualifications or any other questions - please reach out to Recruiting@mhmrtc.org.

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