Digital Reporter Lead

Digital Reporter Lead

Regular Full-Time
Florida -Remote / Travel as Needed
United States

U.S. Legal Support is seeking an experienced

Digital Reporter Lead

to support the development, training, and ongoing success of our Digital Reporter (DR) team nationwide. This role combines hands-on Digital Reporting responsibilities with leadership and training duties, spending approximately 50% of the time performing Digital Reporter assignments and 50% of the time serving as a Lead.

The Digital Reporter Lead will oversee the training and development of new hires, provide ongoing support to Digital Reporters, and contribute to the continuous improvement of training programs. This position plays a critical role in ensuring reporters are knowledgeable, confident, and proficient in the use of required technology and procedures.

In addition, the Digital Reporter Lead is responsible for the verbatim capture of legal proceedings through the utilization of audio and visual recording technology while maintaining the highest standards of professionalism, accuracy, and client service.

Key Responsibilities

Training & Development
Assist with Digital Reporter training programs throughout the United States
Facilitate one-week onboarding and training programs for newly hired Digital Reporters
Conduct live dictations and hands-on training exercises for trainees
Provide mentorship, guidance, and ongoing support to Digital Reporters
Deliver feedback and recommendations to strengthen training programs and align with industry trends and business objectives
Ensure new hires are proficient in required technology, procedures, and best practices
Digital Reporting Operations

Manage the verbatim capture of legal proceedings utilizing audio and visual technology
Create annotations and keyword markers to facilitate transcription workflows
Manage speaker identification and exhibit tracking during proceedings
Transport, set up, operate, and maintain audio/video equipment, including laptops, mixers, microphones, and software
Follow company-defined standards, processes, and operating procedures
Represent U.S. Legal Support in a professional, organized, and punctual manner
Reporter Support & Operational Assistance

Provide support to Digital Reporters via email, Microsoft Teams, and 8x8
Assist reporters with procedural questions and best practices
Collaborate with leadership to identify opportunities for process improvement
Perform additional administrative and operational duties as assigned
Qualifications

Minimum three (3) years of experience as a:

Transcriber
Typist
Law Clerk
Legal Assistant
Paralegal
Videographer
Other legal support professional

Strong verbal and written communication skills
Ability to type 60+ words per minute accurately
Knowledge of legal studies, communications, or a related field preferred
Working knowledge of civil deposition rules and procedures
Familiarity with legal terminology
Technical knowledge of audio and video equipment
Ability to accommodate a flexible and on-call schedule
Reliable transportation
Professional, customer-service-oriented demeanor
Core Competencies

Leadership & Coaching
Relationship Building
Critical Thinking
Time Management
Organization & Attention to Detail
Adaptability
Dependability & Accountability
Professional Communication
Certifications

Completion of CER Training Program
Current AAERT Certification (American Association of Electronic Reporters and Transcribers) with ongoing renewal
Current Notary Public Certification with ongoing renewal
Physical Requirements

Prolonged periods of sitting and working on a computer
Ability to transport, lift, and maneuver equipment weighing up to 50 pounds
Ability to bend, stoop, and carry equipment required for legal proceedings
Benefits

Competitive compensation package
Comprehensive health, dental, and vision benefits
401(k) with company match
Paid time off and holidays
Professional development opportunities
Career growth within a national legal services organization