Digital Reporter Lead

United States

U.S. Legal Support is seeking an experienced Digital Reporter Lead (Regular Full-Time) to support the development, training, and ongoing success of our Digital Reporter (DR) team nationwide. This role combines hands‑on Digital Reporting responsibilities (approximately 50 % of the time) with leadership and training duties (the remaining 50 %). The Digital Reporter Lead will oversee training and development of new hires, provide ongoing support to Digital Reporters, and contribute to the continuous improvement of training programs. In addition, the Lead is responsible for the verbatim capture of legal proceedings through the use of audio and visual recording technology while maintaining the highest standards of professionalism, accuracy, and client service.

Key Responsibilities
Training & Development

Assist with Digital Reporter training programs throughout the United States

Facilitate one‑week onboarding and training programs for newly hired Digital Reporters

Conduct live dictations and hands‑on training exercises for trainees

Provide mentorship, guidance, and ongoing support to Digital Reporters

Deliver feedback and recommendations to strengthen training programs and align with industry trends and business objectives

Ensure new hires are proficient in required technology, procedures, and best practices

Digital Reporting Operations

Manage the verbatim capture of legal proceedings utilizing audio and visual technology

Create annotations and keyword markers to facilitate transcription workflows

Manage speaker identification and exhibit tracking during proceedings

Transport, set up, operate, and maintain audio/video equipment, including laptops, mixers, microphones, and software

Follow company‑defined standards, processes, and operating procedures

Represent U.S. Legal Support in a professional, organized, and punctual manner

Reporter Support & Operational Assistance

Provide support to Digital Reporters via email, Microsoft Teams, and 8x8

Assist reporters with procedural questions and best practices

Collaborate with leadership to identify opportunities for process improvementPerform additional administrative and operational duties as assigned

Qualifications

Minimum three (3) years of experience as a:

Transcriber

Typist

Law Clerk

Legal Assistant

Paralegal

Videographer

Other legal support professional

Strong verbal and written communication skills

Ability to type 60+ words per minute accurately

Knowledge of legal studies, communications, or a related field preferred

Working knowledge of civil deposition rules and procedures

Familiarity with legal terminology

Technical knowledge of audio and video equipment

Ability to accommodate a flexible and on‑call schedule

Reliable transportation

Professional, customer‑service‑oriented demeanor

Core Competencies

Leadership & Coaching

Relationship Building

Critical Thinking

Time Management

Organization & Attention to Detail

Adaptability

Dependability & Accountability

Professional Communication

Certifications

Completion of CER Training Program

Current AAERT Certification (American Association of Electronic Reporters and Transcribers) with ongoing renewal

Current Notary Public Certification with ongoing renewal

Physical Requirements

Prolonged periods of sitting and working on a computer

Ability to transport, lift, and maneuver equipment weighing up to 50 pounds

Ability to bend, stoop, and carry equipment required for legal proceedings

Benefits

Competitive compensation package

Comprehensive health, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Professional development opportunities

Career growth within a national legal services organization

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