Video Teleconferencing and Service Desk Technician

Benefits:

401(k)

Health insurance

Paid time off

About the Role:

Zayas Hendrick Mediaworks LLC is looking for a skilled Video Teleconferencing and Service Desk Technician to join our team in Washington, DC. This is an exciting opportunity to work at the intersection of AV technology and IT support, keeping critical communications running smoothly. If you thrive in a fast-paced tech environment and love solving problems, we want to hear from you!

Responsibilities:

Set up, operate, and troubleshoot video teleconferencing (VTC) systems for meetings and events

Provide Tier 1 and Tier 2 service desk support to end users via phone and email

Diagnose and resolve hardware, software, and network connectivity issues in a timely manner

Maintain and configure AV equipment including cameras, displays, codecs, and audio systems

Document support tickets, resolutions, and technical procedures in a helpdesk ticketing system

Coordinate with vendors and internal teams to escalate and resolve complex technical issues

Perform routine maintenance, updates, and quality checks on VTC and IT infrastructure

Requirements:

3 -5 years of experience supporting video teleconferencing platforms such as Zoom, Webex, Google Workspace and Microsoft Teams

3- 5 years of proven service desk or IT helpdesk support experience in a professional environment

Strong knowledge of AV systems, networking fundamentals, and desktop support

Familiarity with ticketing systems such as ServiceNow and use of remote assistance tools

Excellent communication and customer service skills with a user-first attitude

Ability to work independently, prioritize tasks, and meet deadlines under pressure

CompTIA A+, Network+, or relevant AV/IT certifications are a plus

About Us:

Zayas Hendrick Mediaworks LLC is a dynamic media and technology services firm based in Washington, DC, dedicated to delivering high-quality AV and communications solutions. Our clients trust us to power their most important meetings and events with reliable, cutting-edge technology. We foster a collaborative work environment where talented technicians are empowered to grow their skills and make a real impact.