Air Canada Station Manager - Temporary

Location:

Minneapolis, MN

Job Id: 216

# of Openings: 1

Salary: $60,000-$70,000 annually

SUMMARY OF POSITION
The Air Canada Station Manager is responsible for the safe and efficient operations of Air Canada at Minneapolis–Saint Paul International Airport (MSP). This position provides leadership for all station personnel while ensuring compliance with airline, airport, regulatory, and company policies. The Station Manager is accountable for operational performance, customer satisfaction, employee development, safety, and maintaining the high service standards established by Air Canada.

JOB RESPONSIBILITIES

Effectively communicate all Air Canada business to internal and external departments and customers

Maintain staff by recruiting, selecting, orienting, and training employees

Maintain and promote a safe environment for employees, customers and aircraft

Liaise with local contracts providing service to Air Canada (i.e., fueling, deicing, wheelchair service)

Interact with Air Canada employees, customers, service providers, vendors, regulatory agencies and airport personnel

Complete all required airline and vendor reports

Comply with all regulatory procedures and directives

Lead station team to ensure compliance of all customer service, baggage handling and departure procedures. Analyze performance and verify quality control, implementing appropriate measures as necessary to meet established station goals.

Resolve service issues in a timely manner with tact and diplomacy

Responsible for proactively managing safety, security processes and procedures

Create and maintain a positive culture by managing the performance and development of employees

Build and maintain relationships with key stakeholders

Understand contract requirements and customer expectations

Other duties as assigned

QUALIFICATIONS

2 years supervisory experience

Ability to pass a pre-employment drug screen and criminal history background check

Excellent leadership and customer service skills

Strong work ethic

Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces

Extensive airport operational experience

Ability to work under pressure

Must be flexible to work various shifts, weekends or irregular shifts, holidays

Subject to non-DOT drug and/or alcohol testing

Ability to work in a team-oriented environment

BENEFITS

Paid Time Off

Profit Sharing

Free Parking

401k

Life Insurance

Medical, Dental and Vision Coverage, HSA

Employee Assistance Program

Travel benefits when requested and approved

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