Relationship Management Consultant

Klassic Recruiting i s partnering with

SoFi

in the search for

Relationship Management Consultants

in

Healdsburg, CA

By joining SoFi, you’ll become part of a forward-thinking technology company that is transforming financial services with innovative loan products and investment tools. Recently ranked as one of the fastest growing fintech companies in the Bay Area, we’ve grown from 150 to 500+ employees in the past year and just raised a $1 Billion round of funding. We offer the excitement of a rapidly growing startup with the stability of a seasoned management team.

Job Description
The Relationship Management Consultant plays a vital role in building the relationship with our applicant and borrower base. SoFi’s Frontline Team fields inbound customer inquiries and processes loan applications. As a Relationship Management Consultant, you will make outbound contact to members who contact SoFi, provide Operations support to the SoFi Business Development team, resolve member dissatisfaction, and act as a rapid response unit for special projects as assigned. Additionally, when available and as needed, the Customer Service Representative will support other Customer Service Representative teams as well as Reviewer teams.

Essential Job Functions

Respond to applicant’s inbound inquiries via phone, Secure Chat and email regarding SoFi products

Provide world class customer service through First Call Resolution

Document every correspondence with applicants and borrowers clearly and concisely

Perform outbound outreach to applicants and work with the applicant and the operations team to successfully move applications through the sales process to funding

Request and secure required documentation according to documented company procedures

Participate in outbound Marketing Campaigns

Perform audits to ensure data provided by applicants at submission is accurate and the request meets SOFI specifications pursuant to SOPs

Manage correspondence via Desk & Secure Chat

Deliver timely, accurate and actionable information to SoFi Teams as appropriate

Improve upon and refine sales and customer service knowledge and techniques through ongoing training

Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with Members

Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries

Share insights with management regarding the root causes of Member inquiries, concerns and complaints, advocating on our members’ behalf to improve our products, operations and policies

Qualifications

Professional demeanor, strong work ethic

Previous experience in financial services/sales and/or experience in a contact center preferred

Strong verbal and written communication skills

Ability to build positive working relationships with SoFi applicants, members, and team

Advanced computer skills with solid proficiency in Microsoft Office Suite, Databases and Web.

Ability to exhibit grace under pressure, while successfully navigating complex work assignments/situations efficiently and effectively

Ability to meet critical deadlines in dynamic, rapidly changing environment

Self-motivated, resourceful, productive on teams as well as independent work

Able to move between projects/duties quickly and efficiently with excellent organizational and time management skills

Ability to work evenings, nights and weekend days and overtime

Experience handling high volume transactions

Track record of successful high impact decision making

Benefits

Catered lunches, a fully stocked kitchen, and subsidized gym membership.

Competitive salary packages, bonuses, and stock options.

Flexible vacation policy allows you to truly relax and reboot.

Comprehensive health, vision, dental, and life insurance as well as disability benefits.

100% of health, vision, and dental premiums paid by SoFi for employees and their dependents.

401(k) and education on retirement planning.

Tuition reimbursement on approved programs, up to $5,250 a year.

Monthly contribution to help you pay off your student loans.

Job Type:

Full-time

Required Education

High school or equivalent

Required Experience

Call Center: 2 years

Customer Service: 2 years

Financial Services: 2 years

Additional Information
All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr