Account Director

You're the calm presence on Zoom and the person who makes sure nothing slips. You own day-to-day client communication across the portfolio, manage SOWs from draft through signature, run weekly check-ins, and keep scope and timelines in order across an active book of business.
You’ll also sit in on strategic conversations - enterprise assessments, PE and portfolio company discussions, and ACG relationships - so the operational side of the business stays in lockstep with where we’re growing. When a client signals a new problem we can solve, you flag it and help us scope the next phase.
This is a senior role. You’re not coordinating tasks- you’re managing relationships, making judgment calls, and running the operational engine that keeps client work moving. Reports directly to Clinton, our co-founder running pricing, scoping, and business development.
What you’ll actually do Own day-to-day client communication across the full portfolio
Draft, organize, and manage SOWs from first draft through countersigned close
Run weekly client check-ins and keep clients clear on where their project stands
Manage scope and timelines across active engagements; coordinate with developers and track milestones
Spot expansion opportunities and help scope the next phase
Sit in on strategic conversations with enterprise clients, PE firms, and portfolio companies
You probably fit if You have 6-10 years in agency account management, client operations, or a comparable role with real ownership over client relationships, including mid-market and enterprise clients who have high expectations. You’re deeply organized in the best sense: calendars, checklists, follow-ups, and clean inboxes give you a small dopamine hit, and you catch the things other people drop. You write well under pressure. Your client emails are clear, warm, and never make a problem worse. You’re comfortable with technical concepts even if you don’t code- you can read a Linear ticket, understand what it means, and explain it back to a client in plain English. You’re AI-native: you use Claude, ChatGPT, or comparable tools as leverage in your daily workflow. You can hold a Zoom with a CTO, a CMO, or a PE operating partner and be the most organized person in the room.
You probably don’t fit if You’re a sales hunter who doesn’t want to own operations- business development is our co-founders' job. You’re a project manager who avoids client-facing work- half this role is relationships. You need a detailed playbook before you can make a judgment call. We move fast, and ambiguity is part of the work.

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