Account Director, Financial Client Experience

Who We Are
At Amsive, we’re more than just a performance marketing agency; we’re a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We’re passionate about tackling challenges, learning from one another, and driving results. We empower our team members with the tools they need to succeed and trust them to lead the way. With decades of expertise and a commitment to integrated solutions, we don’t meet the industry standard – we set it.

We regret to inform you that currently, Amsive does not provide sponsorship opportunities. This is a hybrid position, with 1–2 days in the office. Our office is located in the Flatiron District in New York, NY.

What we are looking for:
We’re looking for an Account Director who has a passion for omnichannel marketing, a propensity to solve complex business challenges, exceptional attention to detail, and strong leadership skills. The candidate should be a self‑motivated leader who can manage multiple priorities while providing proactive client communication, leading cross‑functional teams, and delivering measurable business results.

This senior‑level role will be a leading member of our Client Services team and collaborate with internal Customer Intelligence, Creative, SEO, Paid Media, Direct Mail, Email, and Analytics teams. The primary function of the Account Director is to serve as the strategic lead across all agency channels, driving client success through proactive communication, marketing strategy, KPI achievement, and profitable account growth. The Account Director will independently manage the most complex accounts at Amsive with limited need for hands‑on supervision, overseeing program execution and being accountable for overall account health, client retention, financial performance, and long‑term account growth.

The Account Director will assist in onboarding new clients, manage their existing portfolio, develop strategic growth opportunities, and collaborate with internal teams. They should have a deep understanding of the omnichannel marketing landscape and Amsive’s full suite of services to identify opportunities and deliver strategic recommendations.

This role also provides leadership through direct management of junior Client Services team members while mentoring cross‑functional teams to ensure exceptional client service and delivery.

What you will be doing:

Build empathetic personal relationships with clients and engage in understanding their marketing and business challenges, creating sound marketing program solutions.

Lead and direct cross‑functional teams in building, developing, and delivering omnichannel marketing programs to achieve client objectives and business outcomes.

Leverage strong data‑driven experience to interpret data and analytics, helping to craft the narrative that illustrates the impact of our programs on the client’s business.

Serve as the primary day‑to‑day strategic client lead, driving overall client satisfaction, long‑term partnership growth, and proactive account leadership.

Become proficient in company‑designated tools for success in project and account management.

Create and proactively manage internal timelines for projects and programs through proactive communication.

Accurately track time and resource utilization within Amsive’s project management platform.

Schedule, organize, and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to guide client conversation for clarity and productivity.

Communicate with clients on a regular basis, including weekly or monthly calls to review campaign performance, recommending omni‑channel marketing strategies and campaign optimizations.

Oversee implementation, delivery, and execution of program promise; manage client expectations by providing timing and budget implications of scope change requests.

Oversee forecasting, invoicing, scope management, and overall account profitability while ensuring financial performance aligns with agency goals.

Maintain and improve account profitability through effective forecasting, resource planning, scope management, and identification of organic growth opportunities.

Develop cross‑channel insights and recommendations to solve larger business problems and improve key performance metrics; organize logistics for narrative and key insights for quarterly and annual business reviews.

Have a strong understanding of data and data insights to allow for testing strategies in audience identification, channel selection, and creative messaging.

Collaborate and oversee agency standards on key marketing service deliverables for mid to large agency accounts in the form of PowerPoints, POVs, and performance reports from Excel to dashboard technologies.

Identify, develop, and help close strategic upsell and cross‑sell opportunities in partnership with Sales and agency leadership when appropriate.

Demonstrate curiosity and a commitment to continuous learning within the evolving data‑driven marketing landscape.

Who you are:

8+ years of experience managing direct marketing or digital marketing programs, with proven results in Print, Paid Search, SEO, and/or social media initiatives.

4+ years of financial services experience required (including banking or credit unions), from either client‑side or vendor/agency‑side work.

4+ years of experience in an agency environment required.

Demonstrated excellence in building and maintaining profitable client relationships.

Experienced in compiling, documenting, and communicating client requirements to internal stakeholders (in digital marketing, direct mail or creative services).

Must have experience overseeing implementation or managing and executing multi‑channel marketing campaigns as the main client point of contact.

Experience managing, training, and developing a growing group of direct reports; effectively delegating tasks and responsibilities to increase team capacity.

Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast‑paced environment.

Ability to influence others, both with the client and within the internal Amsive organization.

Strong grasp and demonstrated application of marketing and communication principles.

Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members; experience using Asana preferred.

Strong understanding of applying data and insights for use in audience, channel, and creative testing strategies, including predictive modeling and segmentation.

Advanced knowledge of web analytics and digital marketing tools, including Google Analytics and Google Ads Keyword Planner preferred.

Strong proficiency in Microsoft Office Suite, especially PowerPoint and Excel.

Future‑minded individual with a strong desire to contribute to an emerging leader in the omni‑channel marketing space.

Additional Information

Salary starting at $100,000/yr, based on skills and experience.

Paid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays.

Dental, Vision, and Health Insurance.

401(k) with a company match program.

Paid Parental Leave.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.

All offers of employment with Amsive are contingent upon the successful completion of background checks, which may include criminal history and reference verification, conducted in compliance with applicable state, federal, and local laws.

As part of the Company’s equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

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