Sales & Marketing Coordinator

Position Summary

The Sales & Marketing Coordinator plays a vital role in supporting a high‑performing Sales team and ensuring team members have the tools, information, resources, and administrative support needed to deliver industry‑leading service. This position works closely with Sales, Marketing, Catering, and Operations to support lead management, promotional efforts, guest and client communications, special events, and administrative coordination that contribute to overall resort revenue and visibility. This is an ideal opportunity for a highly organized, proactive hospitality professional who enjoys engaging with guests, supporting sales efforts and marketing initiatives, and creating memorable pre‑arrival and on‑property experiences in a fast‑paced resort environment.
Key Responsibilities

Sales & Events Support:

Support the Sales team with lead entry, inquiry follow‑up, proposal and contract preparation, and client correspondence. Answer incoming calls, qualify inquiries, respond to general questions, and route or schedule follow‑up with Sales and Catering leaders as appropriate. Assist with group, leisure, and catering sales administration, including contracts, reports, rooming lists, VIP requests, amenities, deposits, and supporting documentation.
Event Planning & Execution:

Support event planning and execution through BEOs, resume documents, event orders, detailing materials, and participation in pre‑convention, resume, and planning meetings.
Site Visits & Turnover:

Coordinate site inspections, client visits, and familiarization tours, including itineraries, materials, and on‑property logistics. Support turnover communication between Sales, Catering, Conference Services, and Operations to ensure accurate execution of booked events.
Collateral & CRM:

Coordinate sales materials, presentation decks, site visit preparation, and collateral for prospecting efforts. Help manage CRM data, account activity, and daily or monthly sales reports, recaps, pace, and production updates to support lead management and team communication.
Marketing Support:

Assist with marketing campaigns, promotions, email communications, and social media coordination. Help maintain current sales and marketing collateral, promotional materials, and content calendars. Support brand standards by coordinating collateral orders, updating materials, and ensuring consistency across channels.
Administrative & Operational Support:

Maintain accurate files, CRM records, departmental databases, and updated sales systems while assisting with incoming inquiries and calls. Assemble sales kits, maintain collateral and supply inventory, and coordinate office supply and collateral orders to support daily department operations. Assist with reporting, forecasting, budget tracking, event actuals, and other departmental administrative needs. Respond to client and internal requests in a timely and professional manner and coordinate with vendors, partners, and internal departments to support sales and marketing initiatives.
Qualifications

1–3 years of experience in hospitality, sales, marketing, events, or administrative support.
1 year or more of experience in a full‑service hotel or resort environment preferred.
Exceptional organizational and multitasking skills.
Strong written and verbal communication abilities.
Proficiency in Microsoft Word, Excel, and Outlook; experience with CRM systems and hotel sales platforms such as CI/TY, FSPMS, or similar systems preferred.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business demands and event activity.
Professional demeanor with strong client‑facing skills.
Detail‑oriented and highly organized.
Strong written communication and presentation support skills.
Ability to manage multiple priorities in a deadline‑driven environment.
Strong collaboration skills across departments.
Interest in hospitality sales, marketing, and guest experience.
Physical Requirements

Majority of tasks are performed indoors at a desk, with occasional movement throughout the resort for meetings, site visits, and event support. Ability to sit for extended periods, use a computer for much of the workday, and perform tasks requiring visual acuity, hearing, speaking, and manual dexterity. Ability to stand, walk, bend, reach, and occasionally lift up to 20 pounds.
Location

South Seas Resort, Captiva Island, Florida – a premier island resort destination known for unforgettable guest experiences, group business, leisure travel, and destination events.
Compensation & Benefits

Pay Range: $24.00 – $25.00 per hour, non‑exempt.
Low‑cost medical, dental, vision plans
Paid life insurance
Short‑ and long‑term disability
Paid time off and holidays
401(k) with 100% match up to 4%
Commuter and company‑paid toll programs
Complimentary daily shift meal
Equal Employment Opportunity Statement

The Company fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. We intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws.

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