Specialist, Document (Hybrid)

Document Specialist

The Document Specialist provides timely review and facilitation of provider requests for processing and scheduling of patient orders, testing and referrals to ensure patient safety and quality. This position provides quality customer service to patients via alternate communication methods (telephone, email, etc.). This is a hybrid position requiring regular weekly on-site work at our Mid Valley Practice in Jermyn, PA.
The position reports to the Data Manager. No staff report to this position.
This position will perform the following duties while living and demonstrating the Core Values:
Timely review and facilitate provider requests for processing and scheduling of patient orders, testing and referrals
Follow-up and resolve outstanding tests, orders and referrals to assure timely and accurate scheduling, processing and availability of results for providers
Communicate clearly and professionally with patients, staff, and outside facilities
Be well organized in approach to management of outstanding tasks
Complete all work functions timely and efficiently
Be attentive to urgent patient needs and follows up with patients and facilities to assure continuity of timely patient care
Identify and report any unmet urgent patient need
Follow-up with providers and or practice manager on outstanding documents preventing processing of tests/orders/referrals
Accurately and timely respond to needs of patients and providers
Accurately and timely process requests
Accurately and timely link documents to patient chart for provider information
The position works in close support of clinic medical director, physicians, nurses, care manager, medical records and other providers
HIPAA policies regarding privacy and security of patient health information will be exercised by this position at all times
Perform other duties as assigned
Requirements
Qualifications
Previous experience in healthcare (2-5 years)
Demonstrated appropriate knowledge of/for identifying medical documents (labs, tests, x-rays, etc.)
Experience in a physician office practice setting preferred
Medent experience a plus
Required
High school graduate or equivalent
Strong written and oral communications and interpersonal skills
Must have working knowledge of electronic medical records
Computer knowledge and skills required
Ability to work independently and as a team
Ability to work flexible hours including evenings, weekends and holidays
Ability to work in a fast-paced environment
Good judgment and decision-making skills
Ability to uphold patient confidentiality with the utmost professionalism